Education Session Descriptions

Education sessions do not have prerequisites/pre-work unless otherwise noted within their descriptions.

NACHC is a nonpartisan and noncommercial organization. Conference speaker presentations may not necessarily reflect the views of NACHC and the presence of vendors, exhibitors, and sponsors does not constitute endorsement of their respective products or services.

Saturday, August 25, 2018

8:00am – 2:45pm

NACHC Board Member Boot Camp      
Windermere Ballroom

**Special Registration Required**

(refer to NACHC CHI Registration Form)

Note: Coffee will be provided for all Boot Camp participants from 7:30am-9:30am.

A changing and increasingly complex health care environment presents many challenges for health center governing boards. To be effective, board members must be fully knowledgeable about their roles and responsibilities and the many issues health centers face as health care businesses. This four-part seminar is for new board members (as well as board members who want a refresher) and covers some of the fundamentals of board roles and responsibilities.

8:00am – 8:30am
Setting the Stage
Presenter:
Emily Heard, MA, Director, Health Center Governance Training, NACHC

8:30am – 10:00am
CBC1 – Legal Responsibilities
Health center boards must ensure full compliance with local, state, and federal laws governing the operations of health care businesses. This session covers the nuts and bolts of the board’s legally mandated fiduciary responsibilities, including: federal regulations, statutes and policies impacting the health center, and the board’s legal liability in connection with its decision-making role.
Presenter:
Jacqueline C. Leifer, Esq., Senior Partner, Feldesman Tucker Leifer Fidell LLP

10:00am – 10:15am
Break

10:15am – 11:10am
CBC2 – Quality Oversight
Providing quality health care services is central to the mission of health centers. The governing board has a critical role in providing oversight of the quality assurance and quality improvement program. This session defines quality, discusses the board’s oversight role related to quality, and shows some quality building blocks that can be used as a foundation for health centers.
Presenter:
Donald L. Weaver, MD, Senior Advisor, Clinical Workforce, NACHC

11:10am – 11:25am
Break

11:25am – 12:15pm
CBC3 – Administrative Oversight
Health center boards are responsible for establishing general policies for the organization. This session addresses the governing board’s responsibilities related to relevant personnel policies and touches on some fundamentals related to CEO oversight.
Presenter:
Malvise A. Scott, MA, Senior Vice President, Partnership and Resource Development, NACHC

12:15pm – 1:15pm
Lunch on your own

1:15pm – 2:30pm
CBC4 – Financial Responsibilities
The governing board is responsible for safeguarding the organization’s assets. This session covers the establishment of financial priorities for the organization, the budget process, internal control policies and procedures, long-range planning, financial statements, and audits.
Presenter:
Mary Hawbecker, CPA, Senior Vice President, Operations and Chief Financial Officer, NACHC

2:30pm – 2:45pm
Action Planning and Wrap Up
Presenter:
Emily Heard, MA, Director, Health Center Governance Training, NACHC

 

Sunday, August 26, 2018


12:15pm – 12:45pm

T3-1 – Patient and Provider Promotion and Podcasts: How to Use NACHC’s Free Multimedia Materials for Your Practice
Regency Ballroom
Learn about the free podcasts and videos created by NACHC and available to your health center. Recent videos about food insecurity and self-measured blood pressure monitoring will be highlighted. Participants will come away with links to original files and ideas for promotion.

Presenter(s):
Ellen Robinson, MHS, PMP, Director, Information Resources and Outreach, NACHC
Chanaye Jackson, MPH, Clinical Data Manager, NACHC


1:15pm – 1:45pm

T3-2 – Cutting-Edge Trends for Executive Compensation
Regency Ballroom
Do you want to hear the most cutting-edge strategies for optimizing executive compensation for your senior leadership team? Attend this session to learn what the top FQHCs, major hospital groups, and large health care provider organizations are now including in their executive benefit packages. Participants will also receive sample executive summaries of what have become the most frequently used techniques.

Presenter(s):
Jim Hebets, President, The Hebets Company, NFP and National Practice Leader, Executive Compensation for FQHCs

 

2:15pm – 2:45pm

T3-3 – Ensuring Access to Medicines in Times of Emergency
Regency Ballroom
Pfizer was quick to respond to the needs brought on by natural disasters that occurred in 2017 and took the necessary steps to implement emergency relief protocols through Pfizer RxPathways to ensure that patients continued to have access to their medicines. Pfizer will share the company’s 2017 disaster relief efforts.

Presenter(s):
Claudia Galvez, Associate, Corporate Responsiblity, Pfizer, Inc.


3:00pm – 4:30pm

CGS1 – Opening General Session
Windermere Ballroom

Welcome
James Luisi, Chair of the Board, National Association of Community Health Centers
Tom Van Coverden, President and CEO, National Association of Community Health Centers

Presentation of Awards

2018 Outstanding Achievement Award
Chris Shea
Retired Chief Executive Officer, Cherry Health, Grand Rapids, MI

2018 Legacy Awards Cornell Scott Excellence in Leadership Award
Frances M. Anthes, MSW, LICSW,
President and CEO, Family Health Center of Worcester, Worcester, MA

Jessie Trice Excellence in Leadership Award
Pam McManus, MBA, CPA,
President and CEO, Peak Vista Community Health Centers, Colorado Springs, CO

Wilford A. Payne Spirit of Unity Award
Kimberly Mitroka,
President and CEO, Christopher Greater Area Rural Health Planning Corporation, Christopher, IL

Dr. Aaron Shirley Courage in Social Justice Award
Roberta “Bobbi” Ryder,
President and CEO, National Center for Farmworker Health, Inc., Buda, TX

 

Monday, August 27, 2018

8:00am – 10:00am

CMG1 – The Rapidly Changing Health Environment: Can the FTCA Program Keep Pace?
Plaza H
CPE: 2.4          CME/CE/Governance: 2.0
Level: Basic
Topic: Health Center Fundamentals

Opportunities to chart new directions in delivery of services to our communities are challenging health centers every day. New partners are emerging and new service delivery modes have become available. With the rise of telemedicine, expedited partner therapy, and use of email and social media in the clinical setting, health centers must be more careful then ever in controlling their risk. The most important tool is the continued protection of the FTCA program. But has the FTCA program kept pace with the evolution of health centers and health care in America? This workshop will: (1) review the underlying concepts of the immunity afforded by the FTCA program; (2) discuss problems health centers face in assuring FTCA coverage in the current environment; and (3) provide potential solutions to the problems plaguing the FTCA program.

Learning Objectives:

  • Review the underlying concepts of the immunity afforded by the FTCA program.
  • Discuss problems health centers face in assuring FTCA coverage in the current environment.
  • Identify potential solutions to the problems plaguing the FTCA program.

Moderator:
Vincent A. Keane, President and CEO, Unity Health Care, Inc.

Presenter(s):
Martin J. Bree, JD, Of Counsel, Feldesman Tucker Leifer Fidell LLP
Molly S. Evans, JD, Partner, Feldesman Tucker Leifer Fidell LLP
Matthew S. Freedus, JD, Partner, Feldesman Tucker Leifer Fidell LLP


8:30am – 10:00am

CMA1 – Exploring Community-Oriented Primary Care: A.T. Still University and Health Center Partnerships
Florida A
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

Students at A.T. Still University of Health Sciences conduct community-based research while at a partner health center community campus. Come to this session to show your support and honor these future community healers as they share results of their projects. Learn how you can apply their innovative approaches to engage the community in your health center.

Learning Objectives:

  • Identify the potential benefits of community-oriented primary care projects conducted by medical and dental students.
  • Demonstrate how academic organizations, health centers, and community organizations can work together to improve health and well-being.
  • Appraise programs that address social determinants of health for health centers and communities.

Moderator(s):
Joy H. Lewis, DO, PhD, FACP, Chair, Department of Public Health, A.T. Still University-SOMA
Kate Whelihan, MPH, CPH, COPC and Public Health Research Specialist, Department of Public Health, A.T. Still University-SOMA

 

CMB1 – Strengthening Leadership Presence: Inspiring and Engaging Employees in Times of Constant Change Through Mindfulness and Emotional Intelligence – NCA FEATURED
Florida B
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Joy at Work

The increasing demands on CHC leadership in this time of historic change require leaders to be more resilient, innovative, and focused. Yet the expectations of leaders remain the same: inspire and develop your staff, make decisions, and produce results. The challenge in community health care leadership is as much about emotional intelligence and connection as it is about strategy and the bottom line. Today’s leaders must continually find the right balance between these two extremes on the fly, and in relationship with their colleagues. Leaders that figure this high-wire act out engender loyalty, engagement, and lead teams that thrive and achieve success.

The difference boils down to how a leader shows up as a human being while leading in times of historic change and uncertainty. In a word, it is presence. Leaders with greater presence report they are more available, attentive, and empathic with their colleagues, which generates improved results, job satisfaction, and well-being for themselves and their teams. These are not soft skills. Mindfulness and emotional intelligence are being integrated into MBA and leadership schools and many Fortune 500 companies.

In this interactive and experiential workshop, the presenters will lead participants to build skills that develop their own leadership presence and understand why it is a must-have for modern leaders.

Learning Objectives:

  • Define leadership presence and determine why it matters.
  • Develop leadership presence through mindfulness practices and emotional intelligence skill building.
  • Increase resiliency for greater leadership effectiveness in an environment of constant change.

Moderator:
Cindy Thomas, Director, Leadership Training, NACHC

Presenter(s):
Lisa Gray, MA, LMHC, Founder, Intrinsic, LLC

 

CMC1 – Best Practices in Care for Transgender and Non-Binary Children and Adolescents – Part 1 – NCA FEATURED
Florida C
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

This session will provide participants with tools and best practices to improve health outcomes for transgender and non-binary children and adolescents by increasing the number of health care providers who are better prepared to provide competent and comprehensive gender-affirming care. The session will cover the key social determinants that impact this youth population and best practices in the delivery of health services. Participants will leave understanding what is unique about pediatric gender care, be able to identify and implement best practices and identify the skills and positions required to set up a clinical interdisciplinary team at their health center.

Learning Objectives:

  • Participants will understand the key elements of quality care in primary care for transgender children.
  • Participants will understand key terminology in caring for transgender children and adolescents.
  • Participants will be able to identify key skills and positions of the expanded care team needed for caring for transgender children and their families.

Moderator:
Kristin Keglovitz Baker, PA-C, AAHIVS, COO and Certified Physician Assistant, Howard Brown Health Center

Presenter(s):
Alex Keuroghlian, MD, MPH, Director, Education and Training Programs, The Fenway Institute
Jeremi M. Carswell, MD, Director, GeMS Program, Boston Children’s Hospital

 

CMD1 – Building Capacity through Community Health Workers: A Collaboration between Community Health Centers and the Private Sector
Plaza DE
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

The Daughters of Charity Health Centers and Jordan Valley Community Health Center have been working in close collaboration with UnitedHealthcare on a new initiative aimed at building the capacity of community health centers via: (a) a unique partnership between community-based organizations, CHCs, and private payors, and is part of UnitedHealthcare’s commitment to improve access to care for underserved and uninsured populations; (b) a focus on expanding the Community Health Worker (CHW) programs in both FQHCs, through a $3 million UnitedHealthcare investment, to increase the number and reach of CHWs, with intention to support them with tools, technology, and training to reach more people and achieve better results in the communities that they serve; (c) partnering to model the efforts and create a mechanism to amplify CHW impact through shared learnings and developing a learning collaborative; and (d) support by the entire membership of the UnitedHealthcare National FQHC Advisory Board, an advisory body that has been working with UnitedHealthcare for the past decade and includes 17 members. Session presenters will address this unique initiative and its many opportunities and challenges.

Learning Objectives:

  • Design CHW training and outreach partnerships across community-based organizations, CHCs, and private payors.
  • Describe opportunities and challenges that are unique to expanding CHW capacity within FQHCs.
  • Build learning collaboratives across community-based organizations, CHCs, and private payors.

Presenter(s):
Michael Griffin, President/CEO, Daughters of Charity Health Centers
Matthew Stinson, MD, Vice President, Medical and Behavioral Health Services, Jordan Valley Community Health Center
Nicole M. Cooper, DrPH, MPH, Senior Director, Mission Distinction and Social Responsibility, UnitedHealthcare
Debbie Burke, Vice President, National Medicaid Strategy, UnitedHealthcare
Shawn Frick, Chief Revenue Officer, Health Source of Ohio and Member, UnitedHealthcare National FQHC Advisory Board

 

CME1 – Health Centers and Schools: Uniting for Young People’s Success NCA FEATURED
Plaza F
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Innovations

School-based health care is a powerful investment in the health and academic potential of children and adolescents. This model delivers convenient, accessible, and wide-ranging health care services to students where they already spend most of their time – in school. At the heart of the model is the partnership between the schools and health centers that give or support the services offered to students. Many health centers across the country are building partnerships with schools to expand access to quality care and address the powerful social, environmental, and economic conditions that unjustly influence health outcomes of low-income children and adolescents in their communities.

Recently the Robert Wood Johnson Foundation funded the America’s Promise Alliance to explore how these partnerships can develop and thrive. As a partner to this collaborative, NACHC will provide resources and technical assistance to selected collaborations across the country, including one between Mosaic Medical Health Center and Better Together in central Oregon. Along with six other community organizations, Better Together and Mosaic are partnering with Crook County School District in a comprehensive effort to create healthier students (and staff) and improve the overall delivery of behavioral health care for youth. At its core, the model includes whole school development through staff engagement and training that leads to the de-stigmatization of mental illness and to an increase in positive interactions between students and the adults they encounter in schools.

Panelists will share their experiences and discuss the outlook for this effort both locally and nationally. Attendees will leave with tools to increase their own health center and school partnerships to manage school-based health centers, implement vaccine clinics at schools, and educate teachers on key health topics.

Learning Objectives:

  • Understand the value of school and health center partnerships and the benefits for both parties.
  • Connect with education professionals around mutual goals and design messages that resonate with the education sector.
  • Develop an action plan to further school partnerships based on current school-health center partnership status.

Moderator:
Jason Patnosh, Associate Vice President, Partnership and Resource Development, NACHC

Presenter(s):
Seleena Moore, MPH, Program Manager, School-Based Health Alliance
Katie Condit, Executive Director, Better Together
Tamarra Harris, Clinic Manager, Mosaic Medical

 

CMF1 – Building and Maintaining an Effective Board-CEO Partnership – NCA FEATURED
Plaza G
CPE: 1.8          CME/CE/Governance: 1.5
Level: Intermediate
Prerequisite: A general understanding of health center board roles and responsibilities.
Topic: Board Member Development

An effective partnership between the board and CEO is essential for health center governance, and is critical for producing results for the health center and community. This session will explore practical guidance for building and maintaining this important partnership.

Learning Objectives:

  • Understand the role of the board versus the CEO.
  • Identify characteristics of effective board-CEO partnerships.
  • Explore techniques for fostering effective board-CEO collaboration.

Presenter(s):
John Price, Chair, Golden Valley Health Centers
Beth Wrobel, Chief Executive Officer, HealthLinc
Emily Heard, MA, Director, Health Center Governance Training, NACHC

 

CMH1 – Requirements for Grants Management and Financial Systems
Plaza IJ
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

The Bipartisan Budget Agreement of 2018 added language to the Section 330 authorizing act which specifically requires health center grantees to have written policies and procedures to track and account for federal funds. In addition, the OIG Work Plan for 2018 includes a project to select HHS grantees, with multiple funding, to determine if their cost allocation systems and associated documentation comply with federal requirements. These and similar actions of the federal government reflect a renewed interest in how grantees assure that federal funds and associated program income are being used as Congress intended. It is, therefore, very likely that HRSA and other funding sources will more closely scrutinize health center grantees and the policies that they have in place in 2018 and beyond.

So, what are the rules regarding financial systems and records that your health center should have in place? Cost allocation requirements? High-risk areas? Leading legal and financial experts in the field will discuss these topics and more with a focus on staying compliant in these changing times.

Learning Objectives:

  • Understand the changes in the 330 regulations.
  • Identify the areas of the OIG work plan that will impact CHCs.
  • Know the rules needed for financial management systems to be in line with regulations.

Moderator:
Gervean Williams, Director, Finance Training and Technical Assistance, NACHC

Presenter(s):
Catherine Gilpin, CPA, Senior Managing Consultant, BKD, LLP
Edward T. Waters, Esq., Managing Partner, Feldesman Tucker Leifer Fidell LLP

 

CMJ1 – Effective Media Advocacy Communications – NCA FEATURED
Plaza K
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

Knowing how to advocate for your patients and health center is integral to the health of your organization. This session will focus on using communications strategies to advocate effectively. It will highlight best practices and how to use social media as a tool to support your overall advocacy strategy.

Learning Objectives:

  • Identify best practices for using media (traditional, social) to target policy makers and those who can be mobilized to influence CHC issues and initiatives.
  • Promote your organization’s goals, vision, and mission by creating a reliable, consistent stream of publicity including articles, social media, and news items about issues affecting health center policy.
  • Integrate an advocacy campaign using media into a broader advocacy strategic plan.

Presenter(s):
Marisol Murphy-Ballantyne, Director, Digital Communications, NACHC
Dorian Wanzer, MPA, Manager, Grassroots Advocacy Outreach, NACHC

 

CMK1 – Creating an Engaged and Accountable Culture – NCA FEATURED
Orlando M
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Joy at Work

When health care organizations hold themselves and their employees accountable, they learn from mistakes and continuously improve operations. Creating an engaged culture driven by accountability improves provider-patient trust, reduces the misuse of resources and helps organizations provide better quality care and achieve organizational results.

Accountability and engagement start at the top and are cascaded to frontline employees. Effective performance management strategies can help identify operational strengths and opportunities for improvement. The outcomes of an organizational accountability program are experienced by the communities served. In this era in which high-performing organizations are given a leg-up, accountability is a significant factor in future viability and growth.

This session will focus on key best practices to help leaders create and sustain accountability throughout their organizations. Chief executives from four community health centers throughout the country will share tactics they have successfully executed to achieve: (a) effective board leadership; (b) rigorous performance standards; (c) organizational goals with effective scorecards and follow-up; (d) successful leadership evaluation processes; (e) impactful Quality Impact Teams (QITs); (f) effective communication; and (g) improved employee engagement. Participants will walk away with tools and tactics they can implement immediately — to take their health centers from good to great!

Learning Objectives:

  • Understand the role of the board and leadership as the driver of accountability in your organization.
  • Understand the use of best practice accountability tools as the sustainer of organizational results and the foundation for future viability.
  • Identify the key elements of an effective leadership evaluation process.

Moderator:
Jacquelyn Gaines, BSN, MS, Executive Leadership Coach, National Speaker, and Author, Studergroup/HURON

Presenter(s):
Thomas Bowman, MBA, Chief Executive Officer, Community Health Care, Inc.
Gary Long, FACHE, MSW, Chief Operating Officer, Choptank Community Health
Walter Davis, MBA, Chief Executive Officer, Nevada Health Centers
Sonya Bruton, PsyD, MPA, Associate Chief Executive Officer and COO, CCI Health and Wellness Services

 

CML1 – Bring Your Passion: Tales from Health Center Leaders on Their Drive to Further the Health Center Movement – YOUNG PROFESSIONAL TRACK and P2P NETWORKING SESSION NCA FEATURED
Orlando L
Topic: Joy at Work

With an expansive network of clinics and an ever-increasing patient population of more than 25 million, America’s health centers are now, more than ever, looking to the next generation of leaders to continue the mission of high-quality, cost-effective, and culturally competent health care for all. However, establishing one’s story, meeting mentors, or even figuring out where one fits in can often be challenging. As part of the Young Professional Leadership Exchange (YPLE) Track, this Peer-to-Peer Networking session will focus on activating the future leaders of the Health Center Movement.

The first part of this session will provide opportunity for fellow young professionals to spend time with current health center leaders as they share their stories and what drove them to become the leaders they are today. Hear more about the directions they took and the skills they strengthened on their paths to success. The session remainder will be a breakout session for exchanging ideas regarding the future of health centers and the roles young professionals will play in that future. Bring your passion to the table and utilize your skills to become the next generation of health center leaders!

Moderator:
Russell Brown, CDC Portfolio Manager, NACHC

Presenter(s):
Rhonda Hauff, Deputy CEO and Chief Operating Officer, Yakima Neighborhood Health Services
Jim Luisi, NACHC Board Chair and CEO, North End Waterfront Health
Felix Valbuena, Jr., MD, FAAFP, Chief Executive Officer, Community Health and Social Services Center
Dee Porter, Chief Executive Officer, Oklahoma Primary Care Association

 

10:30am – 12:30pm

CGS2 – General Session
Windermere Ballroom

Presentation of the 2018 NACHC Community Health Care Awards of Excellence

John Gilbert Award
Carolyn Emanuel-McClain, MPH*, Chief Executive Officer, Rural Health Services, Inc., Aiken, SC
Gary M. Wiltz, MD*, Chief Executive Officer, Teche Action Clinic, Franklin, LA

Ethel Bond Memorial Consumer Award
Lauro A. Garcia, Board Chairman, Gateway Community Health, Laredo, TX

Samuel U. Rodgers, MD Achievement Award
Rina Ramirez, MD, Chief Medical Officer, Zufall Health Center, Dover, NJ

Louis S. Garcia Community/Migrant Health Service Award
Mercedes Collado, Program Manager, Special Populations, SIHF Healthcare, East St. Louis, IL

Norton Wilson State/Regional Leadership Award
Theodore J. Boesen, Jr., Chief Executive Officer, Iowa Primary Care Association, Urbandale, IA

Innovative Research in Primary Care Award
Muhammad Paracha, MD, MPH, Executive Director, Asian Human Services Family Health Center, Chicago, IL

Aaron L. Brown Memorial Public Service Award
Cástulo de la Rocha*, President and CEO, AltaMed Health Services, Los Angeles, CA
Henry Taylor*, President and CEO, Mile Square Health Center, Chicago, IL

*Co-recipients

Performance by The Water Coolers
The Water Coolers, a New York-based comedy group, will deliver some of their “laugh-out-loud” music and comedy. Their act includes original song, sketch comedy, and pop parody about the daily challenges of the workplace and modern life.

12:45pm – 1:15am

T3-4 – Need Training Resources? We’ve Got You Covered! – NCA FEATURED

Did you know that there is national online clearinghouse for all training and technical assistance resources available to health centers? HRSA’s Bureau of Primary Health Care – in collaboration with NACHC and partner HRSA National Cooperative Agreement (NCA) organizations – has developed a clearinghouse of training and technical assistance resources to support and enhance health center operational performance.

The Health Center Resource Clearinghouse – launched in June 2018 –  provides a one stop shop for publications, webinars and toolkits to promote health center excellence.  Join representatives from NACHC and our partner NCA organizations for a demo of the newly launched site and dialogue about opportunities for further enhancement.

Presenter(s):
Kristine Gonnella, MPH, Director, Training and Technical Assistance, National Nurse-Led Care Consortium (a PHMC affiliate)
Allison Coleman, MBA, Chief Executive Officer, Capital Link
Gina Capra, MPA, Associate Vice President, Training and Technical Assistance, NACHC
Ted Henson, MS, Director, Health Center Performance and Innovation, NACHC

1:30pm – 3:00pm

CMA2 – Implementing Cross-Sector Care Models to Support Self-Measured Blood Pressure Monitoring in Your Health Center – NCA FEATURED
Florida A
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

Did you know that the 2017 ACC/AHA Hypertension Management Guidelines explicitly recommend having patients measure their blood pressure outside of the clinical setting for diagnosis and management of hypertension? Out-of-office measurement, also called self-measured blood pressure monitoring (SMBP), provides a pattern of readings taken in a patient’s usual environment – it’s more accurate than a single office reading, can significantly improve BP outcomes, and has been shown to reduce costs.

Sounds great – you’re thinking, but where do you start? What questions do you need to ask to design a SMBP approach that’s right for your environment? What staff do you need? How can community organizations help? Based on learning from a three-state CDC pilot with health centers, local YMCAs, and local public health agencies, this session will address these questions and provide concrete action steps and implementation pearls to optimize your approach and implement SMBP successfully.

Learning Objectives:

  • Explain why SMBP can provide more accurate data for hypertension diagnosis and management.
  • Describe SMBP tasks that must be done by a licensed clinician and where opportunities exist for leveraging the expanded care team or community/public health organizations.
  • Identify key questions to guide an organization in designing a successful and sustainable SMBP strategy for their environment.

Moderator:
Judy Hannan, RN, MPH, Senior Advisor, Million Hearts, Centers for Disease Control and Prevention

Presenter(s):
Hilary K. Wall, MPH, Senior Health Scientist and Science Lead, Million Hearts, Centers for Disease Control and Prevention
Paula Hoffman, RT(R)(M)(ARRT), Director, Population Health and Diagnostic Services, Samuel U. Rodgers Health Center
Daphne Bascom, MD, PhD, Senior Vice President and Medical Director, YMCA of Greater Kansas City
Meg Meador, MPH, CPHI, Director, Clinical Integration and Education, NACHC

 

CMB2 – Engaging a Diverse Primary Care Workforce Through Competency-Based Learning and Professional Development for a Joyful Career Journey – YOUNG PROFESSIONAL TRACK NCA FEATURED
Florida B
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Joy at Work

Recruiting, onboarding, and retaining a well-trained and resilient workforce takes a commitment to ongoing training and progression that utilizes innovative learning models underpinned by core competencies. At the center of all training development is assessing and understanding the specific audience while also addressing the needs of a diverse and ever-evolving workforce.

This session introduces the importance of providing differentiated and adaptive learning opportunities to all members of the health center staff (cohorts) to ensure inclusion and increase joy in work. Professional development begins at the individual level through self-assessments and expands out to the organizational level through the creation of resources aimed at bridging self-identified gaps. By introducing innovative technology to the creation of blended learning opportunities, cohorts have a multitude of choices to meet their learning and professional development needs.

Learning Objectives:

  • Understand enabling a joy in work culture for an inclusive workforce and higher performance, including learning and development and measures that will capture your progress in this area.
  • Understand how competency assessments and personalized learning drive intrinsic motivation to self-development.
  • Understand the importance of implementing competency-based learning for a joyful career journey.

Moderator:
Michelle Fernandez, MSW, Manager, Clinical Trainings, NACHC

Presenter(s):
Rosa Agosto, MEd, MA, CRC, Chief Talent and Learning Officer, Urban Health Plan, Inc.
Cheryl Lasse, MBA, Managing Partner, SkillDirector
Mathew Weimer, MD, Chief Medical Officer and Family Physician, Valley Health Systems, Inc.
Peter Dy, BSHCA, Program Coordinator, California Primary Care Association
Cindy Thomas, Director, Leadership Training, NACHC

 

CMC2 – Best Practices in Care for Transgender and Non-Binary Children and Adolescents – Part 2 – NCA FEATURED
Florida C
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

This session will feature case presentations of gender variant youth that illustrate the ways in which the interdisciplinary care team model can accommodate a range of patients, from the seemingly straightforward to the medically and/or psychologically complex. These cases will highlight the different strengths of the interdisciplinary care team model to support patients and families.

Learning Objectives:

  • Participants will understand how care teams manage complex issues in caring and supporting transgender children through case studies.
  • Participants will understand the physical and behavioral needs of transgender children and implications legally and financially.
  • Participants will be able to identify key resources and opportunities to learn more about caring for Transgender children.

Moderator:
William Murphy, Consultant, Murphy, Etc., Consultants, Inc.

Presenter(s):
Alex Keuroghlian, MD, MPH, Director, Education and Training Programs, The Fenway Institute
Jeremi M. Carswell, MD, Director, GeMS Program, Boston Children’s Hospital
Douglas J. Spegman, MD, MPH, FACP, Chief Clinical Officer and Chief Quality/Medical Innovations Officer, El Rio Community Health Center

 

CMD2 – Understanding the Hectic Past Year in the 340B Program – NCA FEATURED
Plaza DE
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

The federal 340B Drug Discount Program remained in the spotlight in the past year. Multiple pieces of legislation have been introduced by members of Congress that would alter the program. HRSA and the administration are rumored to be eyeing additional changes. Confusion continues to abound on Medicaid managed care organization billing policies, as states look to make their own regulatory and legal changes.

This session looks at these developments and more through the lens of NACHC, a health center executive director who travels the country discussing 340B Program issues (and, occasionally, testifying before Congress), and an attorney who works primarily on 340B Program issues affecting health centers and other grantees. Presenters will also try to anticipate where the program might be going.

Learning Objectives:

  • Gauge the threats posed to the 340B Program by external actors.
  • Understand the approaches being pursued by various state Medicaid agencies to identify 340B drug claims and avoid duplicate discounts.
  • Prepare for how the 340B Program and outpatient pharmacy services are likely to evolve in the near future.

Presenter(s):
Sue Veer, MBA, Chief Executive Officer, Carolina Health Centers, Inc.
Michael Glomb, Esq., Partner, Feldesman Tucker Leifer Fidell LLP
Jason Reddish, JD, Partner, Feldesman Tucker Leifer Fidell LLP
Colleen Meiman, Senior Policy Advisor, NACHC
Jennifer Taylor, MPH, Deputy Director, Federal Affairs, NACHC

 

CME2 – Going Beyond the Donate Button: Being Ready for Increased Online Giving – NCA FEATURED
Plaza F
CPE: 1.8          CME/CE/Governance: 1.5
Level: Intermediate
Prerequisite: Previous fundraising experience.
Topic: Innovations

The non-profit sector, including community health centers, are seeing online donations increase rapidly. Health centers must create an online presence that is enticing to potential donors and partners. Additionally, they need to balance their storytelling and explanation of offerings, while making the donation experience simple and easy for donors. In a world of Facebook fundraisers, “ice bucket” challenges, and everyone hoping their request goes “viral,” how can health centers navigate the world of online donor cultivation while staying true to their mission?

Panelists will discuss strategies for creating an engaging online experience for current and potential donors. As health centers explore ways to diversify their revenues, individual donor engagement is essential to that. Panelists will highlight their approach to building their online presence for donors and discuss how they go beyond the ‘donate’ button in engaging these audiences.

Learning Objectives:

  • Identify positive ways to engage audiences online and barriers that may discourage engagement.
  • Understand approaches, utilized by peer-centers, to online donor engagement.
  • Identify practical tips to assess your own individual donor cultivation via your website and online presence.

Moderator:
Jason Patnosh, Associate Vice President, Partnership and Resource Development, NACHC

Presenter(s):
Lindsay Farrell, MBA, FACMPE, President and CEO, Open Door Family Medical Center, Inc.
Courtney Clark, Managing Director, User Experience, Forum One
Julia Liou, MPH, Chief Deputy, Administration and Development, Asian Health Services

 

CMF2 – Setting the Bar: Legal Approaches to Health Center Board Compliance
Plaza G
CPE: 2.4          CME/CE/Governance: 2.0
Level: Advanced
Prerequisite: An understanding of the board’s legal authority and responsibilities to monitor and assure compliance with applicable local, state, and federal laws, rules, and requirements.
Topic: Board Member Development

Members of health center boards of directors have a legal duty under Section 330 of the Public Health Service Act (the law creating the Health Center Program) and other federal health care laws to assure that the health center complies with all applicable laws and regulations. Congress has significantly increased penalties for non-compliance and federal agencies, including the Justice Department and the Internal Revenue Service, have stepped up their oversight activities. Speakers will discuss areas of potential liability under federal health care and tax laws and explain the board’s role in reducing the risk of violations, including the important role that an effective corporate compliance program plays in protecting the board and the health center.

Learning Objectives:

  • Understand key legal responsibilities of health center board members related to fraud and abuse and compliance with tax laws.
  • Apply basic techniques for avoiding personal and health center liability for violations.
  • Understand how the board can promote a culture of responsibility and corporate compliance.

Presenter(s):
Jacqueline C. Leifer, Esq., Senior Partner, Feldesman Tucker Leifer Fidell LLP
Marcie H. Zakheim, Esq., Partner, Feldesman Tucker Leifer Fidell LLP

 

CMG2 – PCMH Recognition as a Foundation for Transformation – NCA FEATURED
Plaza H
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Value Transformation

To thrive in today’s rapidly changing health care environment, health centers are increasingly working to transform their organizations to meet the Quadruple Aim goals of better patient and staff experience, improved health outcomes, and lower costs. One important element of this transformation work is adoption of the Patient-Centered Medical Home (PCMH) model. By setting “national standards for primary care that emphasize care coordination and ongoing quality improvement,” PCMH recognition offers health centers a structure to pursue systems changes that move them towards delivering higher quality care to patients at lower cost. Today, approximately 73 percent of HRSA-funded health centers and look-alikes have PCMH program recognition (UDS 2016)—and that number is growing.

This session offers insight into PCMH recognition as a vehicle for transformation for health centers looking to prioritize patient-centered, quality care. PCMH representatives from the leading HRSA-recognized PCMH recognition/accreditation organizations—the National Committee for Quality Assurance (NCQA), The Joint Commission, and the Accreditation Association for Ambulatory Health Care (AAAHC)—will speak to how their approach to PCMH supports health centers in transformation of their delivery systems.

Learning Objectives:

  • Describe how the core attributes of PCMHs and PCMH recognition serve as a foundation for transformation.
  • Identify how the accrediting/recognition processes of NCQA, The Joint Commission, and AAAHC can move your health center towards effective systems changes and transformation.
  • Identify transformation strategies from recognition/accreditation organizations that can be applied to the areas of comprehensive care, patient-centered care, coordinated care, accessible services, and quality and safety.

Moderator:
Sarah Roberto, MPP, Deputy Director, Quality Center, NACHC

Presenter(s):
William Tulloch, MA, PCMH CCE, Director, Government Recognition Initiatives, National Committee for Quality Assurance
Lynette Mundey, MD, Clinician Surveyor, The Joint Commission
Dennis Schultz, MD, MSPH, FACOEM, Board Member and Surveyor, Accreditation Association for Ambulatory Health Care

 

CMH2 – HRSA’s Health Center OSV Program: A Roadmap to Success
Plaza IJ
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

All health centers must maintain compliance with all statutory and regulatory requirements of the Health Center Program. Operational site visits (OSVs) provide an objective assessment and verification of compliance with program requirements of each Health Center Program awardee and look-alikes.

In this workshop, HRSA staff will engage participants in an informative and interactive discussion about the OSV process, utilizing the Health Center Program Compliance Manual, the Health Center Program Site Visit Protocol, and the Conditions Library. Whether your health center is new or experienced, you will gain important insight to help you navigate available tools and resources to prepare for OSVs. Presenters will discuss the federal role in all phases of the OSV, including pre-site visit preparations, on-site assistance and oversight, post-site visit reports, and resolving non-compliance findings.

Learning Objectives:

  • Demonstrate understanding of the compliance assessment process using the Health Center Program Compliance Manual, Health Center Program Site Visit Protocol, and Conditions Library.
  • Utilize HRSA’s approved Health Center Program tools to achieve 100% compliance with program requirements on your next OSV, including strategies to address compliance challenges.
  • Demonstrate understanding of the federal role in all phases of the OSV.

Presenter(s):
Angela Powell, MPH, CPH, Director, Office of Southern Health Services/HRSA
Ernia Hughes, MBA, Director, Office of Northern Health Services, HRSA

 

CMK2 – First CLIA-Waived CBC Analyzer for Point of Care Testing: Expert Perspectives on Clinical, Operational, and Financial Impact – SPECIAL EXHIBITOR SESSION SPONSORED BY MCKESSON
Orlando M
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices
Sponsored by

Ever wish there was a more convenient option for hematology testing? With the new CLIA-waived CBC analyzer from Sysmex, community health center providers can now get a report of 12 parameters in 3 minutes – increasing confidence in establishing a diagnosis and treatment. Whether you’re screening for infection or assessing general health, in-office hematology testing makes it easy to give your patients results quickly, get them on a care plan, manage your antibiotic stewardship, and eliminate the phone call later. This session will provide details on application, speed, and use to allow you to assess if testing is viable in your center.

Learning Objectives:

  • Assess the viability of CLIA-waived CBC testing in your clinic.
  • Identify the applications for this test.
  • Recognize the requirements for testing.

Presenter(s):
Simon Shorter, Senior Director, IVD Products, Sysmex
Lynn Glass, Vice President, Laboratory Services, McKesson Medical-Surgical

 

CML2 – Getting Started and Strategizing PRAPARE Implementation Workflow Models: Best Practices and Lessons Learned – P2P NETWORKING SESSION – – NCA FEATURED
Orlando L
Topic: Innovations

This session will highlight innovative examples of workflow models in different clinic settings and provide best practices and lessons learned when considering using each model and/or approach. A panel of both state association and health center staff will present workflow models that have been used to implement PRAPARE, ranging from using clinical staff to non-clinical staff (community health workers, patient navigators, etc.) to integrating it with behavioral health. Presenters will also introduce strategies to help organizations determine which models will work best in their own workflow.

Moderator:
Shelkecia Lessington, MPH, CHES, Project Specialist, PRAPARE, NACHC

Presenter(s):
Erin Trapp, RN, Clinical Director, Compass Community Health
Angela Herman-Nestor, MPA, CPHQ, Deputy Director, Center for Health Care Quality and Quality Coach, Missouri Primary Care Association
Dave Faldmo, Quality Director/Medical Director, Siouxland Community Health Center

 

1:30pm – 4:30pm

CMJ2 – Human Trafficking, Intersections of Violence, and Trauma-Informed Care: Skills Building for Clinicians – LEARNING LAB
Plaza K
CPE: 3.6          CME/CE/Governance: 3.0
Level: Basic
Topic: Emerging Vulnerable Populations
Limited to 50 participants

Human trafficking causes severe health impacts amongst health center patients and communities. It is defined as labor trafficking and sex trafficking and it affects all genders ages, and racial/ethnic categories – both American and foreign born. While it was first defined as a crime in federal legislation in 2002, this problem is not new – it intersects and is on a spectrum with other forms of exploitation and violence.

In this learning lab, you will spend three hours with health center experts and leaders specializing in trauma and human trafficking, and national experts on violence, to build and strengthen the skills needed to address these issues within your health center clinical practice, and to ensure optimized patient experiences conducive to healing. Presenters will engage participants via a mixed modality learning format with didactics, case studies/role plays, and group discussions.

Learn More

Learning Objectives:

  • Identify the health impacts of trauma and toxic stress on the neuroendocrine system.
  • Define human trafficking, identify the intersections with other forms of exploitation and violence, and learn strategies to create safety for patients during the patient care interaction and within your health center.
  • Identify strategies to create sustainable individual and health center practice changes to address human trafficking, trauma, and violence within your patient populations and communities.

Presenter(s):
Kimberly S. G. Chang, MD, MPH, Family Physician, Human Trafficking and Health Care Policy Fellow, Asian Health Services
Kristin Keglovitz Baker, PA-C, AAHIVS, COO and Certified Physician Assistant, Howard Brown Health Center
Daniel Miller, MD, Chief, Clinical Integration and Graduate Medical Education, Hudson River HealthCare, Inc.
Anna Marjavi, Program Director, Health, Futures Without Violence

All NACHC Learning Labs are limited in participant space and require special registration. Learning labs are open ONLY to full-paying attendees. The $25 fee for lab participation partially subsidizes the light refreshments included in all labs. Preregistration and $25 fee required by August 14, 2018. No on-site registration is available.

 


3:30pm – 5:00pm

CMA3 – Advanced Managed Care Metrics – NCA FEATURED
Florida A
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

Many health centers participate in managed care contracts for Medicaid and other payors. The centers may receive basic reports on membership and payments, but most centers are unable to perform much analysis, often because there is too much data. This session will cover more advanced metrics, utilizing actual managed care claims files, membership files, and other reports.

Presenters will evaluate panel size and demonstrate methodologies to track assigned but not seen members. A CEO from a large health center, with successful managed care contracts, will reveal how his health center analytics team has analyzed and leveraged managed care metrics for more effective outcomes with a focus on three areas – reconciling monthly patient assignment reports, quality metrics from claims data, and emergency room utilization reports.

Learning Objectives:

  • Understand the mechanics of managed Medicaid.
  • Recognize the data needed to manage contracts.
  • Know how to reconcile monthly patient rosters.

Moderator:
Gervean Williams, Director, Finance Training and Technical Assistance, NACHC

Presenter(s):
Curtis Degenfelder, President, Curtis Degenfelder Consulting, Inc.
Carlos Olivares, Executive Director, Yakima Valley Farm Workers Clinic

 

CMB3 – Care Teams Help Put Joy in Work – NCA FEATURED
Florida B
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Joy at Work

The Quadruple Aim reminds us that along with better care, better health, and lower costs, a joyful workforce is essential. In addition, a basic tenet of the Patient-Centered Medical Home is everyone working at the top of their licensure/training/certification to maximize the contributions of each team member. The evolving team approaches to health care are delivering improved health to patients and communities and having the potential to improve the employee experience and engagement in health centers.

This rapid-fire format session will feature care team approaches that have helped increase joy in work. The active participants are the presenters, a reactor panel, and you. Hear from health centers that have developed care teams to address pain management, oral health, and toxic stress/trauma in primary care. Learn about the lessons learned from the essential member of every care team – the patient. Most of this session will be dedicated to learning from each other. Join us as we all learn how to help put joy in work using care teams.

Learning Objectives:

  • Understand the potential of care teams in improving joy in work.
  • Identify areas where you can implement expanded team care in your health center.
  • Identify strategies to assure patient involvement as care teams develop and evolve.

Moderator:
Donald L. Weaver, MD, Senior Advisor, Clinical Workforce, NACHC

Presenter(s):
Veena Channamsetty, MD, Chief Medical Officer, Community Health Center, Inc.
Douglas J. Spegman, MD, MPH, FACP, Chief Clinical Officer and Chief Quality/Medical Innovations Officer, El Rio Community Health Center
Ethan Kerns, DDS, Chief Dental Officer, Salud Family Health Centers
Javier Rosado, PhD, Clinical Director, Center for Child Stress & Health, College of Medicine, Florida State University

 

CMC3 – Managing the New Underserved
Florida C
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

As the cost of health premiums increases, many employers are choosing to increase deductibles and/or employees costs. Some deductibles are between $3,000 and $5,000 a year, and if employee income is $30,000 a year, they are either not taking their employer’s insurance or taking it but only using it for emergency situations. HealthLinc has partnered with the Meyers Glaros Group, a local insurance broker in Northern Indiana, to serve the “new underserved” by collaborating with local employers and offering a unique approach to the underserved/underinsured populations.

Learning Objectives:

  • Understand how ALICE (Asset Limited, Income Constrained, Employed) residents of a community can be a target market for FQHCs.
  • Understand how partnering with employers to offer their underinsured or uninsured employees innovative benefits can result in identifying employees who have unmet medical, dental, and behavioral health needs.
  • Identify how FQHCs can partner with insurance brokers and/or employers to serve employees by screening for available Medicaid programs, and how FQHCs, specifically those that are self-insured, can create a Tier 1 program for their own employees to “pay themselves” for health care services.

Presenter(s):
Beth Wrobel, Chief Executive Officer, HealthLinc
Willis H. Glaros, RHU, CACAP, Managing Partner, Meyers Glaros Group

 

CMD3 – Updates to How Auto HPSAs Are Scored
Plaza DE
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

HRSA’s Bureau of Health Workforce will provide an overview of its efforts to update the system for scoring auto HPSAs, and the results of the preliminary impact analysis.

Learning Objectives:

  • Understand why HRSA is updating its system for scoring auto HPSAs.
  • Understand the changes HRSA is proposing for auto-HPSA scoring.
  • Understand the general results of the first impact analysis, and opportunities for further input.

Presenter(s):
Melissa Ryan, Acting Director, Division of Shortage Designation, Bureau of Health Workforce/HRSA
Elisa Gladstone, Senior Advisor, Bureau of Health Workforce/HRSA

 

CME3 – Race and Substance Use Disorders – YOUNG PROFESSIONAL TRACK
Plaza F
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

When the current opioid epidemic began, there was no effective health-based continuum of care for those with substance use disorders (SUDs). Even though impacted communities of color have developed life-saving responses, policymakers and providers still resist using these solutions in favor of a race- and class-based framework. This session will use lessons from impacted communities as a basis to build a culturally effective health-based SUD system of care.

Learning Objectives:

  • Understand the relevance of past opioid and other SUD epidemics in an effort to respond to today’s epidemic and the vast differences between the criminal justice response of yesterday and the theoretical health response of today.
  • Identify why past efforts were unable to scale and how this can be improved regarding the current opioid epidemic.
  • Identify ways in which current policies can continue to create racial, ethnic, and class disparities in terms of SUD outcomes and ways to avoid these divisions.

Presenter(s):
Kimá Taylor, MD, MPH, Managing Principal, Anka Consulting LLC
Tracie M. Gardner, Associate Director, Legal Action Center

 

CMF3 – Governing as a Team: Tools and Techniques for Building Positive Board Culture and Dynamics – NCA FEATURED
Plaza G
CPE: 1.8          CME/CE/Governance: 1.5
Level: Intermediate
Prerequisite: An understanding of the roles and responsibilities of a health center board.
Topic: Board Member Development

Authority for governing a health center rests with the full board as a collective. To govern effectively, the board must operate as a highly functioning team. This session will address various tactics and tools that health center boards can use to develop and maintain positive team dynamics and board culture.

Learning Objectives:

  • Understand why positive culture and team dynamics are essential for effective governance.
  • Identify key markers of a healthy board culture and practices that foster trust and accountability.
  • Discuss ways to safeguard your board against disruption and ensure high performance.

Presenter(s):
Timothy McKinney, Board Chair, Community Health Centers
Nathaniel Friends, Vice Chair, Community Health Centers
Margaret Brennan, RN, MSSL, President and CEO, Community Health Centers
Emily Heard, MA, Director, Health Center Governance Training, NACHC

 

CMG3 – Federal Policy and Advocacy Update: Where We’ve Been and Where We’re Headed in 2018 – NCA FEATURED
Plaza H
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

The year 2018 has been, and will continue to be, an exciting period for community health centers; and the next few months will provide numerous opportunities to engage Congress on the Hill, online, and in our communities. Join us as we quickly recap this year’s successful federal policy and advocacy efforts, and discuss how to move forward with our remaining policy priorities. We’ll also share advocacy best practices during an election year and address how we can work together to prepare for a new Congress.

Learning Objectives:

  • Understand and be ready to take action on NACHC’s remaining 2018 policy priorities.
  • Prepare to engage candidates and other elected officials during the midterm election season, while staying within the legal limits and protecting your 501(c)3 status.
  • Anticipate what’s ahead for health centers in the 116th Congress and beyond, and know how to carry the health center message clearly and effectively to policymakers.

Presenter(s):
Jennifer Taylor, MPH, Deputy Director, Federal Affairs, NACHC
Oliver Spurgeon, III, MBA, Deputy Director, Federal Affairs, NACHC
Dorian Wanzer, MPA, Manager, Grassroots Advocacy Outreach, NACHC
Aliza Auces, Program Associate, Federal Affairs, NACHC

 

CMH3 – Operational Site Visits: Strategies for Success from the HRSA and Health Center Perspectives
Plaza IJ
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

This interactive panel discussion will provide best practices and effective strategies from health center representatives and the Health Resources and Services Administration (HRSA) staff regarding Operational Site Visits (OSVs), utilizing the Health Center Program Compliance Manual and Health Center Program Site Visit Protocol. The panel will share lessons learned and best practices from the health center and the federal perspectives at all phases of the site visit process, including HRSA’s Health Center Program Diabetes Quality Improvement Initiative strategy during OSVs. Participants will leave this session with innovative strategies and ideas to proactively address compliance challenges in their own organizations, identify technical assistance resources, and avoid common pitfalls that may lead to non-compliance determinations.

Learning Objectives:

  • Identify HRSA best practices to prepare your health center for a successful OSV and avoid common pitfalls that may lead to non-compliance determinations.
  • Identify innovative health center strategies and ideas that will help your organization take proactive measures to prepare for OSVs.
  • Identify technical assistance resources to address compliance challenges in preparation for OSVs.

Presenter(s):
Angela Powell, MPH, CPH, Director, Office of Southern Health Services/HRSA
Ernia Hughes, MBA, Director, Office of Northern Health Services/HRSA
Vin Scibelli, Chief Operating Officer, North End Community Health Center
Elena Marin, MD, Chief Executive Officer, Su Clinica

 

CMK3 – Evidence in Practice: Health Centers as Learning Health Systems
Orlando M
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Innovations

As health centers are faced with redesigning the delivery of primary care services, they will need to contemplate the adoption of new technologies and utilize a robust data and analytics system to monitor and evaluate their outcomes. The Learning Healthcare System is a model that leverages continuous quality improvement, opportunities for research, and dissemination of evidence-based practice. It emphasizes approaches utilizing health information technology (HIT) to drive higher quality and more efficient, evidence-based clinical practice and patient care.

This session will engage participants in thoughtful consideration of the development of innovative HIT approaches to practice transformation and how to frame HIT in the context of a learning health system. It will also cover methods to evaluate and select innovative technologies using the Jobs to Be Done theory, a complement to the Disruptive Innovation model, to assist with selecting and implementing HIT in the primary care setting.

Learning Objectives:

  • Identify examples and best practices where principles of the Learning Healthcare System were adopted by primary care centers to enhance the quality of care for patients.
  • Understand the fundamental principles of a Learning Healthcare System, including approaches to successfully adopt this model.
  • Describe how to apply the Jobs to Be Done theory and Disruptive Innovation model.

Moderator:
Ned Mossman, MPH, Quality Improvement Advisor and APM Program Manager, OCHIN, Inc.

Presenter(s):
Andrew Hamilton, RN, BSN, MS, Chief Informatics Officer/Deputy Director, AllianceChicago
Nivedita Mohanty, MD, Chief Research Officer, AllianceChicago
Fred Rachman, MD, CEO and Chief Medical Officer, AllianceChicago and Co-Director, Chicago HIT Regional Extension Center

 

CML3 – Peer Networks Support Health Center Leaders through Health Care Uncertainty – P2P NETWORKING SESSION NCA FEATURED
Orlando L
Topic: Joy at Work

Enormous change in health care delivery and reimbursement, coupled with uncertainty about Medicaid and health insurance reform, expectedly leads to great concern and anxiety among health center leaders about how to navigate this brave new world. Where can they turn to share both their angst and experience? To their peers, of course. In these uncertain times, leadership peer networks can prove to be more valuable than ever!

Join alumni from NACHC’s executive, financial, and clinical leadership trainings and various PCA/college/university-partnered Leadership Development Institutes to discuss your concerns, share best practices; and identify approaches to engaging your elected officials, transitioning to team-based care and value-based payments, securing savings, adding revenue, and expanding operations while growing your peer network.

Moderator:
Gerrard Jolly, MA, Director, Career Advancement Strategies, NACHC

Presenter(s):
Ryan Feher, MBA, Chief Financial Officer, Sadler Health Center Corporation
Courtney Pelley, MA, Chief of Staff, Edward M. Kennedy Community Health Center
Dorian Wanzer, MPA, Manager, Grassroots Advocacy Outreach, NACHC

 

Tuesday, August 28, 2018

8:00am – 10:00am

CTuL1 – You’re Already Halfway There! Leveraging Research Strategies and Partnerships to Improve Quality and Operational Performance – YOUNG PROFESSIONAL TRACK and P2P NETWORKING SESSION

Orlando L
Topic: Promising Practices

Health centers have a history of engaging in quality and operational improvement initiatives that have positioned the safety net at the forefront of national efforts to achieve the Quadruple Aim. In this new health care landscape centered on value, targeting our resources toward the most effective practices and disseminating our successes is a business imperative.

This session will give health center leaders, clinicians, and staff a roadmap to elevate existing QI and operational improvement efforts by demystifying basic research activities that can significantly enhance their work and set it up to be shared with a variety of audiences. Presenters will also equip health centers to be confident in their rights when partnering with external researchers to yield a win-win.

Attendees will create a basic research plan using a case study for one of four priority population health and integration topics: adult immunizations, managing complex patients and diabetes, addressing social determinants of health, and oral health integration.

Moderator:
Kim Butler Perry, DDS, MSCS, Associate Vice President, University Strategic Partnerships, A.T. Still University-SOMA

Presenter(s):
Frederic Schwartz, DO, FACOFP, Professor and Senior Advisor to the Dean, A.T. Still University-SOMA
Patricia Inks, RDH, MS, Associate Director of Dentistry in the Community and Integrated Community Service Partnerships, A.T. Still University-MOSDOH
Frances E. Ferguson, MD, MPH, FACP, CCD, Physician, Albany Area Primary Health Care
Douglas J. Spegman, MD, MPH, FACP, Chief Clinical Officer and Chief Quality/Medical Innovations Officer, El Rio Community Health Center

 

8:30am – 10:00am

CTuA1 – Federal Policy Update for Health Centers that Serve Veterans
Florida A
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

Many health centers are involved in providing essential health services to veterans who live in their communities. As a result of these efforts, health centers have reported that they served in excess of 320,000 veterans in 2016 alone. Congressional actions, coupled with administrative decisions, are impacting how health centers can be a recognized community provider of services to veterans. This session will review how provider participation options available to health centers are changing and describe how to increase the ability to serve veterans and receive payments for serving them.

Learning Objectives:

  • Understand how new veterans legislation affects health centers.
  • Understand how to become recognized by the VA as a community provider.
  • Identify the what and how of the VA’s reimbursement options.

Presenter(s):
Jennifer Joseph, PhD, MSEd, Director, Office of Policy and Program Development, Bureau of Primary Health Care/HRSA
Tom Klobucar, PhD, Acting Executive Director, Office of Rural Health, Veterans Health Administration
Brady L.S. White, REHS, Program Manager, Veterans Health Administration, Office of Community Care

 

CTuB1 – Board Oversight: Using Data to Drive Improvement – NCA FEATURED
Florida B
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Board Member Development

This session will introduce board members to the financial and management reports and tools they need to assess their health center’s performance against FQHC benchmarks and guidelines. Presenters will describe the most critical metrics and benchmarks health centers should monitor to understand their performance, and the board’s role in establishing and implementing improvement strategies. Real-world scenarios will also be presented, for peer discussion, to illustrate challenges health centers are consistently faced with, and opportunities to evaluate and strengthen health center administrative, financial, and clinical operations.

Learning Objectives:

  • Understand the importance of comparative benchmarking and how regular tracking can inform performance improvement.
  • Understand the board’s role in enhancing the financial and operational strength of health centers.
  • Gain strategic insight on how to approach common board member questions and challenges through peer discussion and feedback from experts.

Presenter(s):
Susan Petrie, MBA, Chief Operating Officer, Capital Link
Jonathan Chapman, MBA, Director of Community Health Center Advisory Services, Capital Link

 

CTuC1 – Accountable Care Best Practices
Florida C
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Value Transformation

Regardless of whether it is a clinically integrated network, independent practice association (IPA), or unique funding relationship developed between a payor and a single health center, being accountable for the quality and cost of the care provided will be the determining factor for future health care delivery success. Because there are so many ways to design a program, there are equally as many strategies to achieve the shared goals.

This session will focus on three such strategies, each taking a different approach and focusing on different aspects of accountable care delivery. Presenters will include a health center and critical access hospital partnership, a large health center that developed a program focused on cultivating buy-in at every level and patient satisfaction, and finally a PCA that has developed both an IPA and Medicare Shared Savings Program using external partners.

Learning Objectives:

  • Understand the legal and operational requirements for a clinically integrated network.
  • Articulate key considerations in the process of clinical integration.
  • Discuss lessons learned from experience.

Presenter(s):
Adam Falcone, Esq., MPH, Partner, Feldesman Tucker Leifer Fidell LLP
Fred Rachman, MD, CEO and Chief Medical Officer, AllianceChicago and Co-Director, Chicago HIT Regional Extension Center
Shannon Nielson, MHA, PCMH-CCE, Principal Consultant, CURIS Consulting

 

CTuD1 – Accounting Update:  The New Revenue Recognition and Not-for-Profit Reporting Model Accounting Standards – NCA FEATURED
Plaza DE
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

Two new accounting standards will begin affecting CHCs beginning with December 31, 2018 fiscal year-ends. The first is a not-for-profit accounting standard for financial reporting which represents the largest change to not-for-profit financial reporting in 20 years. FASB’s goal is to improve the usefulness of information provided to not-for-profit financial statement users by eliminating diversity in practice, enhancing financial performance comparability and increasing transparency around financial resource availability. We will examine the significant changes, tips to begin preparing and example changes to the financial statements and footnotes. The second is a revenue recognition standard affecting all industries including CHCs. BKD will share the basic concepts of this new standard and provide an overview of how they will affect your CHC. Once you understand the basic elements of these new standards you will better prepared to establish a plan to implement them.

Learning Objectives:

  • Not-for-Profit: BKD will help CHCs understand the implications of this new standard on their financial statements.
  • Revenue Recognition: BKD will provide insight on the new five-step model that will guide revenue recognition for CHCs.
  • Revenue Recognition: BKD will provide some practical steps that CHCs should be taking to prepare for the new standard.

Moderator:
Gervean Williams, Director, Finance Training and Technical Assistance, NACHC

Presenter(s):
David Fields, CPA, CMA, CFM, Partner, BKD, LLP
Sara E. Grenier, CPA, Director, BKD, LLP

 

CTuE1 – Innovation and Collaboration to Improve Public and Community Health
Plaza F
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Innovations

Health information technology (HIT) presents new opportunities to address public and community health priorities in a timely and proactive fashion. Health centers can partner with public health agencies at the local, state and national levels and engage technical expertise in the field to pilot innovative approaches for the benefit of community health. This session will highlight real-world examples of innovative technologies health centers are employing at point of care with a focus on lead hazard in children, electronic case reporting for sexually transmitted infections, creating data infrastructure to capture hepatitis C care cascades, and adoption of sharable clinical decision support artifacts.

Learning Objectives:

  • Exploring the use of Innovative HIT tools (CDS, FHIR/APIs, and Common Data Models) to achieve the Quadruple Aim.
  • Understand how predictive analytics and health information exchange can change Lead Hazard Prevalence in Children.
  • Identify strategies that leverage the latest technology for case reporting of STIs and benefits to the care team.

Presenter(s):
Timothy Long, MD, Chief Clinical Officer, AllianceChicago
Andrew Hamilton, RN, BSN, MS, Chief Informatics Officer/Deputy Director, AllianceChicago
Nivedita Mohanty, MD, Chief Research Officer, AllianceChicago
Chris Grasso, MPH, Associate Vice President, Informatics and Data Services, The Fenway Institute
Ned Mossman, MPH, Quality Improvement Advisor and APM Program Manager, OCHIN, Inc.
Febe Wallace, MD, FAAP, Director, Primary Care Services, Cherokee Health Sysems

 

CTuF1 – Accountable Care 101 for Board Members – NCA FEATURED
Plaza G
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Board Member Development

The Affordable Care Act (ACA) fundamentally changed the way health care is delivered in the United States in several ways. Most fundamental to the Health Center Program is the ACA-heralded, local decision making as the preferred method for health care delivery. As a result, health center boards now have even greater responsibility for assuring that care provided inside the health center is of the highest quality– but they also are creating and establishing “networks of care” at the local level.

This session will examine basic health center financing, the new types of care models health centers will be asked to join (accountable care organizations, independent practice associations, etc.), and how a health center board should strategize for entering into these types of conversations with external partners or other health centers.

Learning Objectives:

  • Provide the basics of the ACA and explain how it impacts health centers.
  • Educate health center board members on the types of accountable care available in the marketplace.
  • Educate board members on how to engage in accountable care strategy discussions for their health centers.

Presenter(s):
Yvonne G. Davis, Consumer/Board Member Representative, NACHC Board of Directors, Health Care Partners of South Carolina
Virginia “Ginger” Fuata, Consumer Board Member, Waianae Coast Comprehensive Health Center
Jennifer Nolty, Director, PCA and Network Relations, NACHC

 

CTuG1 – BPHC Update: Part 1 – Quality, Data, and FTCA
Plaza H
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

BPHC’s Office of Quality Improvement will provide an update on policy and programmatic developments related to UDS, FTCA, and issues involving quality and data.

Learning Objectives:

  • Understand the rationale and plans for UDS modernization.
  • Describe emerging issues related to FTCA coverage.
  • Understand BPHC’s system for quality awards and recognition.

Moderator:
Colleen Meiman, Senior Policy Advisor, NACHC

Presenter(s):
Suma Nair, MS, RD, Director, Office of Quality Improvement, Bureau of Primary Health Care/HRSA

 

CTuH1 – Best Practices for State Advocacy – NCA FEATURED
Plaza IJ
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

This session will address the implementation of effective advocacy at the state level, and also review best practices for engaging legislators and understanding state level policy as it relates to grassroots efforts.

Learning Objectives:

  • Identify tools to develop the policy-advocacy competency skills/experience of the public health workforce in areas such as communicating with policy makers or interpreting laws, regulations, or policies on the state level.
  • Develop plans for building relationships at the state level of government, implementing policy campaigns including goals, tactics, and partners.
  • Identify best practices of state leaders who have successfully executed advocacy campaigns and initiatives at the state level.

Presenter(s):
Andrew R. Behrman, President and CEO, Florida Association of Community Health Centers, Inc.
Bryan Wyatt, MA, Director, Policy and Communications, Maine Primary Care Association
Molly Ferguson, Director, Program Development, Florida Community Health Centers, Inc.
Bethany Hamilton, JD, Manager, State Affairs, NACHC
Dorian Wanzer, Manager, Grassroots Advocacy Outreach, NACHC

 

CTuJ1 – Co-Occurring Substance Use and Mental Health Disorders: Identifying and Treating Patients
Plaza K
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

This session will guide health centers through the process of developing effective and efficient mechanisms in which to address co-occurring substance use and mental health disorders in a primary care setting. These mechanisms have included patient screening and assessment, communication and coordination of care, and shared workflow across disciplines. An integrated behavioral health-primary care model with a team-based approach has been shown to promote prevention, early intervention, comprehensive care, increase access to services, decrease stigma, improve care coordination, increase treatment adherence, improve outcomes and reduce costs for people with co-occurring disorders. One health center will share its journey including challenges and solutions to integrated care.

Learning Objectives:

  • Participants will understand how and why patients with co-occurring disorders are diagnosed and treated with co-occurring disorders.
  • Participants will understand the role of health centers in managing the care of the complex patient with substance use disorder and behavioral health issues.
  • Participants will learn about key screening tools, workflow, elements, and processes that facilitate the care treatment of co-occurring disorders within a primary care setting.

Presenter(s):
Rosa West, PhD, MBA, LMHC, LMFT, Clinical Assistant Professor, Alcohol and Other Drug Services Coordinator, University of Florida
Julissa Artiles, PsyD, Behavioral Medicine Coordinator, Licensed Psychologist, Citrus Health Network
Melina Visser, PsyD, Quality Improvement Manager, Licensed Psychologist, Citrus Health Network

 

CTuK1 – Grants Management: Financial Policy Considerations in Preparation for HRSA Site Visits – SPECIAL EXHIBITOR SESSION SPONSORED BY BKD, LLP
Orlando M
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals
Sponsored by  

During this session, we will review the Financial Capacity Review document currently being utilized by the Division of Financial Integrity (“DFI”) of HRSA to analyze financial policies and procedures in place at Health Centers. This document contains 17 management control areas that HRSA believes will ensure that grant recipients have policies in place that are compliant with the Uniform Grants Guidance and the Department of Health and Human Services (“HHS”) Grants Policy Statement. Special consideration will be made for findings most commonly disclosed in single audit reports, HHS Office of Inspector General reports, HRSA Operational Site Visit reports, and DFI grant reviews which are designed to ensure Health Centers have safeguards in
place for the appropriate financial stewardship of federal funds.

Learning Objectives:

  • Identify language that HRSA feels “must” be included in financial policies.
  • Understand rules surrounding record keeping in the general ledger related to grant funds, time and effort reporting, and property and procurement standards.
  • Discussion of the revisions to the Uniform Grant Guidance Compliance Supplement for 2018, specifically sliding fee and UDS testing, along with common single audit findings.

Presenter(s):
Catherine Gilpin, CPA, Senior Managing Consultant, BKD, LLP
Jeffrey Allen, CPA, Partner, BKD, LLP

 

10:30am – 12:30pm

CGS3 – General Session
Windermere Ballroom

 

1:30Pm – 3:00pm

CTuA2 – The ACO Perspective: Lessons from the Field
Florida A
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Value Transformation

Successfully participating in an accountable care organization (ACO) requires many parts working together. This session, moderated by an ACO administrator, brings together representatives, for many of those parts, to share their unique experiences and perspectives. The panelists will discuss considerations for joining an ACO, resources and relationships required, and lessons learned from their experiences.

Learning Objectives:

  • Understand different roles organizations play in an ACO.
  • Identify strategies for participation in ACOs.
  • Evaluate accountable care options for individual organizations.

Presenter(s):
John Torontow, MD, MPH, Medical Director, Mid Atlantic Region, Aledade

 

CTuB2 – Using Technology to Respond to the Opioid and Behavioral Health Epidemic
Florida B
CPE: 1.8          CME/CE/Governance: 1.5
Level: Intermediate
Prerequisite: Working knowledge of substance use disorders and behavioral health.
Topic: Emerging Vulnerable Populations

With the opioid and behavioral health epidemic affecting all communities from urban to rural, health centers are at the front lines in combating this growing societal problem. Advances in technology are poised to help primary care providers and behavioral health care teams meet the needs of individuals with substance use disorders (SUD) through the development of innovative intervention and treatment options. This session will look at how providers can use telehealth and telepsychiatry programs, interactive assessment tools, and other healthcare-based technologies to advance the work health centers are doing around the opioid and behavioral health epidemic.

Learning Objectives:

  • Participants will gain an understanding of the crucial role technology plays in responding to the opioid and behavioral health epidemic.
  • Participants will gain an understanding of how technology can be used in their health centers to meet the needs of individuals with substance use disorders (SUD).
  • Participants will gain an understanding of the development of innovative intervention and treatment SUD programs.

Moderator:
Michelle Fernandez, MSW, Manager, Clinical Trainings, NACHC

Presenter(s):
Courtney Rowling, MD, Director of Behavioral Health Services, CL Brumback / Health Care District of Palm Beach County
Ellen Pritchett, RDN, CPHQ, Chief Compliance and  Quality Officer, Desert Senita Community Health Center
Huzefa Dossaji, BSc, MEd, PharmD, Vice President, Certintell

 

CTuD2 – The Business Case for a Standardized Multidisciplinary Approach – LARC, MAT, and Beyond – NCA FEATURED
Plaza DE
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

Health centers are operating in an environment increasingly focused on improved care coordination and value for consumers and insurers, while balancing the demands of higher chronic and at-risk patient populations. A master key to future success is developing and implementing standardized organizational processes supporting the entire value chain, from scheduling through payment posting, and every touchpoint in between. The results facilitate improvement in patient access, provider efficiency, documentation, coding and billing accuracy, cash flow, and compliance.

This session will highlight key findings and recommendations from on-site work performed with individual health centers focused on LARC (Long-Acting Reversible Contraception) — and currently being developed for drug addiction services.

Learning Objectives:

  • Understand the key benefits to be derived from a multidisciplinary approach across the service continuum.
  • Understand the recommended standardized process steps, and the value of each step to mitigating risk and removing potential waste.
  • Define a collaborative approach – establishing expectations and accountability for staff and physician/provider engagement.

Presenter(s):
Patrick Sulzberger, CPA, Partner, Total Solution Partners
Gervean Williams, Director, Finance Training and Technical Assistance, NACHC

 

CTuE2 – Crisis Communications and Management during a Disaster
Plaza F
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices

Health centers play a dual role as both victims and responders when disasters strike. Despite the challenges for health centers and staff operating in disaster zones, they have shown they can be counted on to collaborate with federal and state authorities, and other providers and organizations to ensure the needs of the affected community are being met. Timely response strategies and consistent communications and messaging to stakeholders is not only essential, but expected.

Attend this session to learn about the innovative approaches health centers are launching on the ground to network, communicate, and target the pressing needs of affected populations. Attendees will also learn tips from experts on complying with established emergency preparedness requirements for health care providers.

Learning Objectives:

  • Identify promising practices of disaster management among health centers.
  • Identify elements of notification, information sharing, and leveraging social media during and after an emergency.
  • Identify best practices for emergency preparedness before a disaster strikes.

Presenter(s):
Tina Wright, Director, Emergency Management, Massachusetts League of Community Health Centers
Chandra Smiley, MSW, Chief Executive Officer, Community Health Northwest Florida
Damon Taughter, Director, U.S. Programs, Direct Relief

 

CTuF2 – Enhancing the Health Center’s Public Standing: Practices and Tools Board Members Can Use – NCA FEATURED
Plaza G
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Board Member Development

Board members function as both ambassadors and advocates for a health center. According to BoardSource, an organization that focuses on excellence in nonprofit governance, boards should work collaboratively with management to “strategically communicate the organization’s story and aspirations while contributing to a healthy and accurate public image.” Join this interactive session to discuss various practices and tools board members can use for this important work.

Learning Objectives:

  • Understand how board members serve as ambassadors for the health center.
  • Understand how board members serve as advocates for the health center.
  • Apply techniques for communicating the organization’s story.

Presenter(s):
Emily Heard, MA, Director, Health Center Governance Training, NACHC
Elizabeth Kwasnik, MFS, Deputy Director, Advocacy, NACHC
Erica Oakley-Courage, Board Member, Peak Vista Community Health Centers
Sherwood Dubose, Board Member, Jessie Trice Community Health System, Inc.

 

CTuG2 – BPHC Update: Part 2 – Policy
Plaza H
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

BPHC’s Office of Policy and Program Development will provide an update on policy and programmatic developments related to health center funding, compliance monitoring, program requirements, service area overlap, and related issues. NACHC’s legal counsel will also update participants on legal issues involving HRSA, women’s reproductive health, restrictions on the uses of grant funds, and related issues.

Learning Objectives:

  • Better understand BPHC’s framework and tools for ensuring health center compliance.
  • Describe BPHC’s expectations around FY18 and FY19 funding.
  • Identify key legal and compliance issues for health centers that arise outside of the 330 statute.

Moderator:
Colleen Meiman, Senior Policy Advisor, NACHC

Presenter(s):
Jennifer Joseph, PhD, MSEd, Director, Office of Policy and Program Development, Bureau of Primary Health Care/HRSA
Jacqueline C. Leifer, Esq., Senior Partner, Feldesman Tucker Leifer Fidell LLP

 

CTuH2 – Overcoming Barriers to Care for Homeless Populations: Integrating Primary Care, Behavioral Health, and Social Services – YOUNG PROFESSIONAL TRACK
Plaza IJ
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Emerging Vulnerable Populations

Health centers serving homeless populations face many unique challenges and opportunities when providing health care and social services. It is made even more challenging when patients do not have permanent addresses, have chronic health issues and co-morbidities, and require greater care coordination amongst multiple providers and organizations.

This session will feature two health center models for integrating primary care, behavioral health services, and social services in homeless populations and communities. The J.C. Lewis Primary Health Care Center, Inc. is an FQHC treating the homeless population in the Greater Savannah area. Key partnerships between the health center, a local family medicine residency program, a large behavioral health services provider, and other community-based organizations serving people experiencing homelessness will be highlighted. Through their coalition work, the health center has built a team-based model to share data, create interventions, provide care, and reduce costs.

Presenters will also address care integration models that were successfully implemented across five unique practice sites at Project Renewal, a New York City-based health center dedicated to providing primary care, mental and behavioral care, addiction treatment, housing, and job training for NYC’s homeless. Project Renewal team members will co-present with their PCMH consultant about their journey: implementing appropriate access and integration; updating workflows and processes; communicating with clients; leveraging electronic health record functionality to support new workflows as well as tracking and measuring success; and more.

Learning Objectives:

  • Understand unique barriers to care facing homeless populations.
  • Identify strategies for integrating primary care, behavioral health, and social services at health centers.
  • Describe fundamental components of successful partnerships for serving homeless populations.

Presenter(s):
Brandon Gaffney, Chief Executive Officer, J.C. Lewis Primary Health Care Center, Inc.
Deborah Johnson Ingram, Senior Director, Primary Care Development Corporation
Terry Kaplan, MD, Medical Director, Primary Care Services, Project Renewal
Allison Grolnick, MD, Chief Medical Officer, Project Renewal

 

CTuJ2 – Emerging Trends in Health Care: Research and Tools for Your Health Center
Plaza K
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Health Center Fundamentals

The UDS Mapper team conducts research on emerging trends facing health centers, leading to potential improvements to the Mapper. In this session we will cover three recent projects:

(1)  The opioid epidemic is a public health emergency that impacts the lives of millions. Health centers are on the front lines of this crisis. The newly released Map for Medication-Assisted Treatment (MAT) functionality combines drug overdose data from the CDC, and provider data from SAMHSA and health centers. This tool will help identify health center opportunities to address the opioid epidemic.

(2)  Social determinants of health (SDOH) are currently shaping health and policy research. Neighborhood socioeconomic and demographic characteristics have significant roles in influencing health outcomes. We will provide an overview of population health data including health determinants and health outcomes, and demonstrate the tools, methods, and data available to conduct population health research for health center practices.

(3)  To achieve health equity, everyone must be able to access health care. We will present research on the characteristics of the populations living within, compared to those outside, a 30-minute drive time from any federally-funded health center. This research will help with strategic planning, particularly when planning for telehealth.

Learning Objectives:

  • Describe the data available to understand the opioid epidemic.
  • Explain how health centers can use the combination of data and geography to positively affect health outcomes by making changes both at the community level and at the point of care.
  • Understand the characteristics of the U.S. population inside versus outside a 30-minute drive time to a health center.

Presenter(s):
Jennifer L. Rankin, PhD, Senior Manager, Research and Product Services, HealthLandscape
Hank J. Hoang, PharmD, Data Analytics Team Lead, Data and Evaluation Division, Office of Quality Improvement, Bureau of Primary Health Care/HRSA
Michael Topmiller, MA, Health GIS Research Specialist, HealthLandscape
David Grolling, MPS, GIS Strategist, HealthLandscape
Mark Carrozza, MA, Director, HealthLandscape
Yahtyng Sheu, PhD, MPH, Statistician, Data and Evaluation Division, Office of Quality Improvement, Bureau of Primary Health Care/HRSA
Alek Sripipatana, PhD, MPH, Director, Data and Evaluation Division, Office of Quality Improvement, Bureau of Primary Health Care/HRSA

 

CTuK2 – Analytics and Population Health Management IT Solutions – SPECIAL EXHIBITOR SESSION SPONSORED BY NEXTGEN
Orlando M
CPE: 1.8          CME/CE/Governance: 1.5
Level: Basic
Topic: Promising Practices
Sponsored by  

A state-of-the-art analytics and Population Health Management (PHM) IT solution can help you transition to value-based care payment models and facilitate success at any point on your journey. A PHM IT solution can help with meaningful gains in fee-for-service reimbursement through seamless identification of gaps in recommended services and efficient outreach to drive effective gap closure. The optimal solution is data and vendor agnostic, integrated within the EHR workflow, and enables streamlined improvement in clinical quality measure performance. A critically important capability is paid claims data analytics, which provides a complementary 360-degree view of your roster patients’ care journey, resulting in more precise and complete risk scoring; improved quality metric fulfillment through capture of services rendered outside the clinic/EHR; enhanced risk assessment through predictive analytics to facilitate assigning scarce care management resources; and the measurement of provider performance through peer comparisons of practice pattern variation in resource utilization.

Learning Objectives:

  • Understand contemporary analytics and PHM IT solutions, best practices in driving successful quality and financial outcomes in value-based care delivery, and the benefits of leveraging the fusion of clinical and paid claims data analytics to comprehend risk in managed care payment arrangements.
  • Understand the roles of the various care team members in the context of PHM workflow and realization of value.
  • Identify the potential return-on-investment in a PHM IT solution.

Moderator:
Thomas Farmer, National Specialty Director, Community Health, Tribal Health, and PACE, NextGen Healthcare

Presenter(s):
Scott Gucciardi, Senior Vice President, Market Development, NextGen Healthcare
Will Misslin, Director, Informatics and Systems Architect, Shasta Community Health Center

 

1:30pm – 3:30p

CTuL2 – Boosting Value Transformation: Leveraging an Actionable Framework and Lessons from the Frontlines P2P NETWORKING SESSION NCA FEATURED
Orlando L
Topic: Value Transformation

Your health center wants to move forward in advancing the Quadruple Aim goals of improved health outcomes, improved patient and staff experience, and reduced costs, but doesn’t know how? NACHC’s Value Transformation Framework (VTF) offers a conceptual framework and actionable roadmap for transforming organizations’ infrastructure, care delivery, and people to meet the Quadruple Aim.

This session will introduce the VTF and its tools (“action guides”) and then offer the opportunity to hear from three health centers that are leaders in value transformation: Providence Community Health Centers (RI) will discuss its care vision framework, share practical transformation tools, and offer leadership insights, including a three-phase approach to developing the capacity of clinical teams to collaborate, solve problems, and work to their fullest scope to improve patient care; Eastern Iowa Health Center (IA) will address their application of the VTF, including population health strategies such as risk stratification, and implementation of evidence-based clinical policies; and Coastal Community Health Services (GA) will provide lessons learned from their application of the VTF including changes to care delivery, infrastructure, and people systems, including specific strategies around patient engagement.

Finally, NACHC staff will introduce the launch of NACHC’s new tool and recognition program for health centers looking to advance on the Quadruple Aim. Learn what it takes to achieve recognition in the program’s key focus areas – including QI strategy, value transformation skills and competency, PCMH certification, and partnership and collaboration – and why it matters to your health center.

Moderator:
Cheryl Modica, PhD, MPH, BSN, Director, Quality Center, NACHC

Presenter(s):
Chris Camillo, MBA, Chief Operating Officer, Providence Community Health Centers
Peg Hudock, DNP, MSN, RN, CCM, Quality Improvement, Coastal Community Health Services
Erin Raftery, RN, MPH, Care Manager, Eastern Iowa Health Center

 

NCA FEATURED highlights organizations that hold BPHC-funded National Cooperative Agreements (NCAs) to provide training and technical assistance (T/TA) to health centers across the country. 

Leader Sponsors

   

Conference Sponsors