Information and Resources

2019 Open Enrollment Period (OE6) for ACA Health Plans

The 2019 open enrollment period (OE6) for Affordable Care Act health plans begins on November 1st and runs through December 15th. Health centers continue to provide outreach and enrollment assistance to consumers looking for health insurance coverage. Funds for navigators and other consumer assistance have been cut so it’s important to share information broadly with your networks so people who need health coverage have the information they need to sign up. Here are a few resources to help you get started, and we will share more in the future.

  • ( This is the definitive resource for states utilizing the federally facilitate marketplace. Consumers are able to preview plan options ahead of the November 1, 2018, start of open enrollment.
  • Centers on Budget and Policy Priorities (CBPP) “Health Reform: Beyond the Basics” Project:” This is designed to provide training and resources for navigators, assisters, state and local officials and others who help consumers get and keep their health coverage. The resources – including webinars and issue briefs — explain health coverage available through Medicaid, CHIP, and the Marketplace.
  • Community Catalyst, in partnership with Health Literacy Media and Raising Women’s Voices, has created an Outreach Hub with a variety of social media graphics and flyers to promote open enrollment. The materials cover the key enrollment messages including access to financial assistance, enrollment help and the key dates to enroll. All the materials are publicly accessible and many are in editable formats so you can tailor with your local information. They will be updating the Outreach Hub folder with materials throughout the open enrollment period so make sure to bookmark it and check back periodically for new materials. They will also have materials available in Spanish and a variety of Asian and Pacific Islander languages.
  • Young Invincibles have put together the New OE6 Partner Toolkit, a one-stop shop toolkit of updated messaging, sample outreach material, key facts and more. They have also developed the Get Covered Connector, a tool to help consumers find and book an appointment online in their area.

NACHC Case Studies on the Impact of O&E Activities on Health Centers

  • Borinquen Medical Centers of Miami-Dade, Miami, FL (2017) – This case study highlights the impact of conducting outreach and enrollment activities on the operations and finances of a large urban health center in Miami.
  • Partnership Community Health Center, Appleton, WI (2016) – This case study highlights how a health center serving both rural and urban populations trained and hired the first Certified Application Counselors (CACs) in its state and re-branded itself to serve all patients in its service area.
  • Mountain Comprehensive Health Center, Whitesburg, KY  (2015) – This case study highlights best practices and innovations implemented by a health center in rural Kentucky and how these O&E-activities impacted the health center’s finances and operations.

NACHC Issue Briefs on O&E

NACHC Podcasts on Outreach & Enrollment

General Information & Resources on O&E

Examples of Job Descriptions for Outreach and Enrollment

Following are examples of job descriptions for staff positions related to outreach and enrollment efforts. All will need to be modified based on the specific needs of the Community Health Center.

  • The first example from the Michigan PCA is specific to a health center staff position which will focus on doing the outreach and enrollment. View the job description.
  • The second example from the Arizona PCA is for a health center staff position in a more oversight/coordinating role. View the job description.