Supporting Our Veterans
NACHC is committed to supporting health centers serving veterans in their communities. Since 2013, NACHC has worked with health centers on a range of topics including veteran employment, increasing access to care for veterans and military family members, and establishing partnerships with veteran-focused organizations in local communities. Following are several tools and resources to assist health centers with their veteran-focused programs and initiatives.
“Success Stories: Health Centers & Military Veterans” Now Available!
Check out this fantastic compilation of the stories of 10 health centers from around the country who have creative programs and projects in place to serve the Veterans of their local communities. This may spur some ideas of local partnering between your health center, PCA, HCCN and with your VAMC or CBOC. The compilation is suitable for printing or sharing with colleagues or check it out with our Veterans resources on the Health Center Resource Clearinghouse at: www.healthcenterinfo.org/results/?Combined=Veterans.
The Journal of Community Health published an article documenting the results of a Veteran status screening intervention in the health center setting intended to identify Veterans in the patient population in order for the health center to better understand and meet their unique needs. The results indicate that the use of a standardized screening question in the Electronic Health Record system significantly increases the number of Veteran patients reported in UDS. In the case described, the health center identified an additional 450 Veteran patients as a result of the Veteran status screening intervention implemented at the health center.
This intervention was highlighted at an education session at the NACHC 2019 Policy and Issues Forum and this article was subsequently written by a team from the Iowa Primary Care Association, Veterans Health Administration Office of Rural Health, Community Health Centers of Southeastern Iowa, and NACHC.
VA CHOICE to MISSION
As of June 6, 2019 the VA began implementing portions of the VA Maintaining Internal Systems and Strengthening Integrated Outside Networks Act of 2018 (MISSION Act), which both ends the Veterans Choice Program and establishes a new Veterans Community Care Program. Read the note explaining the MISSION Act from Secretary of Veterans Affairs Robert Wilkie.
Need to contact the Third Party Administrators?
NACHC Veterans Interest Group
Thank you for your continued interest in and dedication to serving Veterans in your communities. NACHC’s Veterans Interest Group (VIG) is an informal networking and information group intended to share promising practices, policy updates and operational information regarding increased access to care and services for the Veteran populations served in community health centers. If you would like to receive Veterans-related updates via email, please send your contact info to firstname.lastname@example.org. Recent updates are posted below:
- Veterans Interest Group Update – January 17, 2020
- Veterans Interest Group Update – November 7, 2019
- Veterans Interest Group Update – September 12, 2019
- Veterans Interest Group Update – August 28, 2019
- Veterans Interest Group Update – August 9, 2019
NACHC’s Comment on the VA proposed Care Coordination for Dental Benefits (CCDB) Pilot Program (January 2020)
VA Medical-Legal Partnership Readiness Guide (June 2019)
Fact Sheet Update: Providing Care for Veterans in Community Health Centers (January 2019)
Veterans Choice/Mission Act Toolkit (March 2019)
NACHC’s Comment on VA’s Notice of Proposed Rule Making for Community Care (March 2019)
Memorial Day Statement from NACHC President and CEO Tom Van Coverden (May 2018)
VA Revises Policy for Emergency Treatment Payment (March 2018)
VA Launches Online Resource for Community Care Providers (March 2018)
Serving the Oral Health Needs of Our Nation’s Military Heroes (January 2018)
Veterans Benefits Outreach Materials
Resources for Hiring Veterans
Veterans bring a unique skill set, valuable work experience and a demonstrated commitment to public service. Community Health Centers not only serve veterans; they are also working hard to recruit and hire veterans as part of a national initiative NACHC launched more than three years ago. To date, that effort has resulted in more than 8,000 veterans being hired at health centers around the country.
Learn more about hiring veterans at Community Health Centers:
Best Practices and Lessons Learned
Case Studies and Recommendations
Press Release: NACHC and U.S. Army Forge Partnership to Recruit More Veterans
The Rural Monitor: Veterans in Healthcare Careers (Oct 2017)
Resources for Serving Veterans in the Community
Make the Connection
Make the Connection is a publicly available, free website that features more than 600 videos of Veterans and their loved ones speaking about their experiences with mental health and everyday life during and after service. These stories show those who are facing challenges that treatment works, recovery is possible, and they are not alone. MakeTheConnection.net also features information pages and resources for challenging life experiences and mental health signs, symptoms, and conditions. Visit Make the Connection for more information.
Over the past several years, NACHC has supported the development of partnerships between health centers, the VA, graduate medical education programs, VA’s Third Party Administrators, Veteran Service Organizations, and other service providers. These partnerships have helped veterans access high-quality care in their communities more easily. These efforts have resulted in fact sheets, webinars, and success stories, which NACHC has used to educate health centers about best practices for successful partnership building.
Partnership areas include:
NACHC has worked to support partnerships that encourage outreach to underserved veteran populations and inform veterans about the care options available to them in order to improve health care outcomes.
NACHC has helped health centers around the country as they develop direct relationships with their local VA facilities. These partnerships streamline the process for veterans interested in accessing community care, especially in remote communities or in communities near VA facilities with longer wait times.
Graduate Medical Education
NACHC has worked to support health centers interested in establishing educational affiliation agreements with the VA to support Graduate Medical Education. These partnerships enable enhanced patient care, education, and research in underserved communities, and encourage qualified providers to settle in underserved communities after their education finishes.
Veteran Resources, Data, and Maps
There is a significant amount of publicly available information health centers can use to start getting smart about the needs of their local veteran population.
Health centers can also find out more about how to serve veterans in their community by reaching out directly to their local VA facilities and and local military installations:
For more information about NACHC’s efforts to support veterans or to join our mailing list contact Dick Bohrer at 301/347-0400.
*This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number U30CS16089, Technical Assistance to Community and Migrant Health Centers and Homeless for $6,375,000.00. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.