Operations Management

NACHC offers trainings to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.
Areas of Expertise:
Top Training
Practical Art of Health Center Operations
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Top Resources
Operational Workflow Management and Transformation
o Call Center and Front Desk Management
o Customer Service and the Patient Experience
o Performance and Process Improvement
o Scheduling and Productivity
Leadership and Management
o Coaching, Mentoring, Staff Development
o Building Effective Teams
o Conflict Management
Data and Measurement
o Gathering, Reporting and Evaluating Data
o Performance Indicators
Budgeting, Profitability and Cash Flow
o Operational Decision-Making and the Financial Impact
o Cost Containment
For technical assistance or questions regarding operations training content, contact Ted Henson, Director of Health Center Performance and Innovation, Training and Technical Assistance | (301) 347-0400 | thenson@nachc.org
or April Lewis, Director, Health Center Operations and HR Training | (301) 347-0400 | alewis@nachc.org.