Operations Management

NACHC is closely monitoring the impact of the novel coronavirus (COVID-19) and is making adjustments to in-person events.
Keep checking http://www.nachc.org/trainings-and-conferences/ regularly for updates!

NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.

Our areas of expertise

Operational Workflow Management and Transformation

  • Call Center and Front Desk Management
  • Customer Service and the Patient Experience
  • Performance and Process Improvement
  • Scheduling and Productivity

Health Center Program Fundamentals

  • Overview of HRSA’s Health Center Program
  • Becoming a Health Center (New Access Point Funding, Look-Alikes, etc.)

HRSA’s Health Center Program Requirements

  • Compliance Manual/Site Visit
  • Operational Site Visits

Leadership and Management

  • Coaching, Mentoring, Staff Development
  • Building Effective Teams
  • Conflict Management

Data and Measurement

  • Gathering, Reporting and Evaluating Data
  • Performance Indicators

Budgeting, Profitability and Cash Flow

  • Operational Decision-Making and the Financial Impact
  • Cost Containment

Operations Regional Training Events

These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

Save the date! 2020 PCA & HCCN Conference, November 16 – 18, 2020

NACHC is closely monitoring the widespread impact of the COVID-19 pandemic on our nation’s health centers. We remain committed to serving health centers and are working to tailor our educational programs to meet the changing environment. You can expect our training content, delivery modality, and time frames to mirror our efforts to provide timely, resourceful and appropriate knowledge, and tips and techniques to all who need it.
Please visit NACHC’s training and events page for updates on upcoming virtual training events and visit the Health Center Resource Clearinghouse for archived webinars, technical assistance documents and other on-line education materials including continually updated resources on COVID-19.

Save the date! 2020 Primary Care Association (PCA) & Health Center Controlled Network (HCCN) Conference

November 16-18, 2020
Virtual Only
NACHC’s PCA and HCCN Con­fer­ence is the only con­fer­ence of its kind specif­i­cally tar­get­ing both state PCAs and HCCNs, with an audi­ence of 200–225 atten­dees from across the coun­try where nearly every state is rep­re­sented.

PCAs and HCCNs are critical organizations that support and advance policy goals and operational excellence for nearly 1400 community health centers serving more than 28 million individuals across the country.

Learn more.

For more infor­ma­tion about the con­fer­ence, con­tact Julie Balter at 301–347-0400.

NACHC’s 2020 – 2021 Training Season is in the planning stages - Keep checking back for details!

Upcoming Operations Management Webinars

These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

Accountable Care Academy - 4-part Webinar Series, June 3 - July 29, 2020 | 3:00 – 4:00 PM EDT

Accountable Care Academy: As health centers continue to transition to value-based care and population health, more and more payer contracts include some form of risk (or financial burden for the services provided versus the amount of reimbursement expected in return). NACHC’s Accountable Care Academy is a 4- part webinar series focused on the fundamental considerations for risk-based contracts and how to prepare health centers for participation in arrangements with risk. Each session will be led by Adam Falcone, Esq., of FTLF. The following sessions are now available for registration:

  • 6/3:  Risk-Based Payment Methodologies:
      • The first webinar will lay the groundwork for transitioning from a volume to value environment.   It will discuss the fundamentals and outline the various types of value based and population based payments and the risk associated with each.
  • 6/17:  General Considerations Under Federal Law/FQHC Payment Protections:
      • This webinar will discuss health center participation in and the legal considerations to be aware of when considering VBP contract arrangements.  Payment protections under Medicare and Medicaid, including alternative payment methodologies (APMs), will also be included.
  • 7/15:  VBP Contracting Safeguards:
      • This session will provide a deeper dive into the opportunities and challenges to be aware of when participating in VNP contracts and how to protect your organization.   Attribution, benchmark calculations, capitation methodology, and minimizing down-size risk exposure are just a few of the topics discussed.
  • 7/29:  Field Representative Stories:
      • An opportunity to hear from your peers from across the country as each describe their journey and experience preparing for and managing risk.  The field representatives will represent both geographic diversity and contracting diversity, with one that contracts mostly for P4P incentives (and some foundational payments), one that contracts for shared savings, and the third that contracts on a primary care capitation basis with P4P. There will be additional time to engage with the legal expert and your peers.   Speakers include:
      • Henry Tuttle, CEO of Health Center Partners of Southern California
      • Meghann Hardesty, Executive Director, Community Health IPA (of New York State)
      • Rene Cabral-Daniels, CEO of Cenevia (formerly Community Care Network of Viriginia)

Re-Imagining Care Webinar Series, June 4 - August 6 2020

Re-Imagining Care Webinar Series
June 4 – August, 2020 |
1:00 pm –  2 pm EDT
Join NACHC as we move beyond “Flattening the COVID-19 Curve” to NACHC’s new webinar series, “Reimagining Care.” This series will focus on how Health Centers will continue to lead the primary health care industry through flexibility and innovation in a post-COVID world.

The next session: FY 2020 CARES Supplemental Funding Guidance, Starts Thursday, August 6  at 1 PM EDT | Join here!

Learn more.

Monthly 340B/Pharmacy Office Hours

NACHC’s Monthly 340B/Pharmacy Office Hours | 2:00 pm – 3:00 pm EDT

Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy and 340B. They are held the third Thursday of each month (except in March and August) at 2 p.m. ET. Offices Hours are supported under the BPHC Cooperative Agreement and are free. No registration is required, just join via WebEx at the appropriate time. You are encouraged to submit questions in advance to cmeiman@nachc.org.

Learn more.

For more information, contact trainings@nachc.org.

Top Resources

For technical assistance or questions regarding operations training content, contact trainings@nachc.org.

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