Cultivating Health Center Operations (CHCO) – Kansas City

 Cultivating Health Center
Operations (CHCO)
April 10 – 11, 2019 | Kansas City, MO

Early bird registration ends March 27!

Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and response to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient-centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success.
Learning Objectives:
By the end of this two-day training, the participants will be able to:
  • Learn how to implement HRSA;s Health Center Loan Guarantee program to modernize and expand your health center.
  • Adopt best practice examples to improve workflow processes that enhance the patient experience.
  • Implement business intelligence strategies that support a team-based approach to performance improvement.
  • Create strategies to minimize administrative and systemic burden on patient care teams
  • Incorporate the Quadruple aim in daily operations.
  • Merge scheduling and the budgeting process to improve access and profitability.
  • Identify and implement a manageable emergency management plan..
Delivery Method: Group Live
Prerequisites and or Pre Work:  A minimum two years of service in direct employment of a health center in an operations, management, or administrative role.
Program Level: Intermediate

Training Dates:
April 10–11, 2019

Hotel Information

Intercontinental Kansas City at the Plaza
401 Ward Parkway
Kansas City, MO
Telephone: (816) 756-1500
Hotel Group Rate: $169/night, single/double (plus taxes)
Reserve your room here.
When booking online, use the link above. Once on the web page, click on “book now”, enter your dates, and click on “search”.
The next page will display your group rate of $169. Guests may also call the hotel and ref group name
Cutoff Date: March 18, 2019 or until the block has sold out, whichever occurs first.
View the CHCO training brochure.

Past Presenters 

Amanda Laramie, Trainer & Coach, Coleman Associates, Denver,CO
Cindy Barr, RN Operations and Facilities Planner, Capital Link, Boston, MA
Melissa Stratman, CEO, Coleman Associates, Boulder, CO

Registration Information

Early bird (by March 27, 2019): $650
Regular (after March 27, 2019): $750
Last day to register online:  April 3, 2019
Registration fee includes continental breakfast, lunch, and snacks for morning and afternoon breaks.
Continuing Education Credits:
This training has been recommend for 16 CPE credits in the “Specialized Knowledge and Applications” Category.
The National Association of Community Health Centers (NACHC) provides continuing education credits through NASBA.  State boards of accountancy have final authority on the acceptance of individual courses of CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: (Sponsor#108392)

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 42% financed by non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit
For questions, comments, or complaints, contact at