Practical Art of Health Center Operations

Practical Art of Health Center Operations (PAHCO)
February  7–9, 2018 | Savannah, GA


PAHCO is an interactive and informative seminar that will provide proven strategies to maximize workflow and resources to improve the patient experience.  The training is designed for CEOs, COOs, Practice/Clinic Managers, and other clinic and non-clinical managers and supervisors. Participants of this two-and-a-half-day session will find best practices and solutions to improve staff recruitment, engagement, and retention. In addition, participants will receive timely tips on performance measures for effective decision-making, budgeting,  and operations.
Delivery Method: Group Live
Prerequisites: None
Program Level: Basic
Moreover – this year’s session boasts a newly enhanced, up-to-the-minute agenda. Click here to view!
 Course Objectives:
1. Describe best practices to improve workflow processes to deliver better patient experience.
2. Apply recruitment, engagement and retention techniques to create a patient centered culture staff.
3. Recognize the importance of gathering, reporting, and evaluating measurement data to create an environment of accountability and transparency.
4. Explain how different leadership styles impact organizational change and how to apply proven strategies to overcome resistance to change.
5. Relate the role of operations int he budgeting process and impact of daily operational decision making on profitability and cash flow.
Gary Campbell | Founder & Owner, Impact2Lead, Lynchburg, VA
Curt Degenfelder | President & CEO, Curt Degenfelder Consulting, Inc., Los Angeles, CA
Melissa Stratman,| Owner & CEOColeman Associates, Boulder, CO
All cancellations must be in writing and must be received at NACHC on/before January 31, 2018.
• Cancellations received on/before
January 31, 2018 will be assessed a
$100 processing fee.
• Cancellations received after
January 31, 2018 are not refundable.
• Cancellations after the conclusion of
the training are non-refundable.
• Substitutions are encouraged.
• “No Shows” are non-refundable.
To cancel your reservation, please send a request in writing to
For questions or complaints contact the Training  and Technical Assistance (T/TA) Department at or call 301-347-0400.
Training Dates: February 7–9
Early bird (by January 24): $600
Regular (after January 24): $700
Online Registration closes January 31, 2018
Registration Fee includes continental breakfast, lunch, and snacks for morning and afternoon breaks.
Hotel Information:

Embassy Suites by Hilton Savannah
605 West Oglethorpe Avenue
Savannah, GA, 31401
Telephone: (912) 712-6900
Hotel Reservation Cutoff Date:  January 16, 2018
*NACHC has negotiated a discounted rate of $169 a night which will be honored until January 16, 2018or until the block has sold out, whichever occurs first.
View 2018 PAHCO Brochure
This training has been recommend for 20.0 CPE credits in the “Specialized Knowledge and Applications” Category.
The National Association of Community Health Centers, Inc. (NACHC) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: .
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number U30CS16089, Technical Assistance to Community and Migrant Health Centers and Homeless for $6,375,000.00 with 18 percent of the total NCA project financed with non-federal sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.