Practical Art of Health Center Operations

Sold Out! Practical Art of Health Center
Operations (PAHCO)
February  6–8, 2019 | Long Beach, CA
Early bird registration ends January 23!

The Practical Art of Health Center Operations is a training to deliver proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.

The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinic and non-clinical managers and supervisors. Participants will find best practice solutions for re-engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high-performing organization. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.

New Session Alert! Front Desk and Site Managers will learn proven techniques to improve front desk operations. The session will demonstrate how to create an effective team-based environment through adequate engagement and training of the clinical and non-clinical staff.

Delivery Method: Group Live
Prerequisites: None
Program Level: Basic
 Course Objectives:
  1. Implement best practices to improve overall workflow.
  2. Launch initiatives to promote joy at work and reduce burnout.
  3. Adopt cutting-edge employee engagement, recruitment, and retention practices to decrease turnover and improve staff satisfaction.
  4. Generate reports to evaluate and improve performance measures.
  5. Relate the role of operations in the budgeting process and the impact of daily operational decision-making on profitability cash flow.
  6. Create procedures to improve the role and impact of the front desk.
    View the PAHCO Brochure
Welcome and Opening Remarks
Lisa Fisher, MSW, | Senior Director of Member Services & Director of the South Los Angeles AHEC Center, CCALAC
April Lewis | Director, Health Center Operations & HR Training, NACHC
Gary Campbell | Founder & Owner, Impact2Lead, Lynchburg, VA
Melissa Stratman| Owner & CEO, Coleman Associates, Boulder, CO
Shannon Nielson | MHA, PCMH-CCE, Principal Owner and Consultant, CURIS Consulting
Susie Hutchinson | CAPPM, CMSR, PCMH CCE, Director of Practice Management & Health Center Operations , Louisiana Primary Care Association

NACHC Cancellation Policy
All cancellations must be received at NACHC on/before January 30, 2019.
  • Cancellations received on/before
    January 30, 2019 will be assessed a
    $100 processing fee.
  • Cancellations received after
    January 30, 2019 are not refundable.
  • Cancellations after the conclusion of
    the training are non-refundable.
  • Substitutions are encouraged.
  • “No Shows” are non-refundable.
To cancel your reservation, please send a request in writing to
For questions contact April Lewis, Director of Health Center Operations and HR Training at


Sold Out!
Training Dates:
February 6–8, 2019
Early bird (by January 23, 2019): $675
Regular (after January 23, 2019): $875
Online Registration closes January 30, 2019
Registration Fee includes continental breakfast, lunch, and snacks for morning and afternoon breaks.
Hotel Information
Hilton Long Beach
701W Ocean Boulevard
Long Beach, CA, 90831
Telephone: (562) 983-3478
Book your room by January 15, 2019 to get the hotel discount.
*NACHC has negotiated a discounted rate of $199 a night which will be honored until January 15, 2019 or until the block has sold out, whichever occurs first.
Professionals (CPE)
This training has been recommend for 20.0 CPE credits in the “Specialized Knowledge and Applications” Category.
The National Association of Community Health Centers, Inc. (NACHC) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: .
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number U30CS16089, Technical Assistance to Community and Migrant Health Centers and Homeless for $6,375,000.00 with 48.9 percent of the total NCA project financed with non-federal sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit