Excelling in Your Role as a Health Center Leader Training Module Series
December 2, 2021
2022 Financial Operations Management (FOM 3) Training Workshop
December 6, 2021
2022 Practical Art of Health Center Operations

View the PAHCO Brochure.ย 

Approved for up to 10.8 CPE credits!

Registration has been reopened, but hurry…seats are filling up fast!

ย 2022 Practical Art of Health Center Operations (PAHCO)
February 22โ€“23 | All-Virtual





The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.

The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinic and non-clinical managers and supervisors. Participants will find best practice solutions for re-engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high-performing organization. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.

Learning Objectives

By the end of this virtual two, half-day training, the participants will :

  • Receive examples of how to keep/retain great staff including collecting ideas for preventing burnout on care teams and hear examples of what other health centers have tested for incentivizing staff.
  • Assess their operations and make decisions about economic impact around adding providers, phone staff, reducing TNAA (third next available appointment), hiring additional support staff, etc.
  • Understand how PRAPARE enables health centers to better understand patient complexity, address social risks, and demonstrate value.
  • Explain the key performance indicators to be used for monitoring sustainability and performance.
  • Learn about tools available to assess patient needs.


Amanda Laramie, COO, Trainer, Coach, Coleman Associates
Melissa Stratman, CEO, Coleman Associates
Nalani Tarrant, MPH, PMP, Deputy Director, Social Drivers of Health, NACHC
Raisa Lisette Ugarte-Rivera, MA, Communication & Project Coordinator, IMPACTIVO
Sara Halpin, MPH, Program Specialist, Social Drivers of Health, NACHC
Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting
Yuriko De La Cruz, MPH, CPHQ, Program Manager, Social Drivers of Health, NACHC

Pricing Information

  • Early Bird Registration Fee: $650 if received by February 8, 2022
  • Regular Registration Fee: $750 if received after February 8, 2022
    Registration is based on a 125-participant capacity or the online registration cut-off date, whichever occurs first.*
    Last day to register online: February 18, 2022

For more information, contact trainings@nachc.org.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.