The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.
The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinic and non-clinical managers and supervisors. Participants will find best practice solutions for re-engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high-performing organization. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.
By the end of this virtual two, half-day training, the participants will :
Amanda Laramie, COO, Trainer, Coach, Coleman Associates
Melissa Stratman, CEO, Coleman Associates
Nalani Tarrant, MPH, PMP, Deputy Director, Social Drivers of Health, NACHC
Raisa Lisette Ugarte-Rivera, MA, Communication & Project Coordinator, IMPACTIVO
Sara Halpin, MPH, Program Specialist, Social Drivers of Health, NACHC
Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting
Yuriko De La Cruz, MPH, CPHQ, Program Manager, Social Drivers of Health, NACHC
For more information, contact firstname.lastname@example.org.
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.