Excelling in Your Role as a Health Center Leader Training Module Series
December 2, 2021
2022 Financial Operations Management (FOM 3) Training Workshop
December 6, 2021
2023 Practical Art of Health Center Operations

Download Workshop Brochure

Approved for up to 9.8 CPE credits!

 2023 Practical Art of Health Center Operations (PAHCO)
February 21–22 | All-Virtual

Early Bird Registration Ends February 7!




Practical Art of Health Center Operations Workshop is NACHC’s basic level Operations training by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors.  The agenda is designed to deliver proven strategies, techniques, and best practices to enhance health center operations.

The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient centered.
This training will focus on the following C-Suite Competencies:
Operations (Level 3)
Personnel Management (Level 3)
Leadership (Level 3)
Clinical Processes (Level 3)

These competencies align with NACHC’s Value Transformation, with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

Learning Objectives

By the end of this virtual two, half-day training, the participants will :

  • Identify ways to improve patient flow to enhance patient satisfaction.
  • Build a population health strategy centered around the organizational strategic and operational plans, and patient needs.
  • Create an action plan for ongoing operational compliance.
  • Accurately complete insurance carrier enrollment applications.
  • Customize best practices and daily habits to grow as effective health center leaders.
  • Understand various clinic-wide roll-out techniques and their associated pros and cons. cons

View the full training agenda.


Amanda Laramie, COO, Trainer, Coach, Coleman Associates
Beth Edwards, Health Center Operations & Facility Planning, Capital Link
Charlene Frail-McGeever, MED CREDS PLUS
Melissa Stratman, CEO, Coleman Associates
Rebecca Stauffer, Cohn Reznick
Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting

Pricing Information

  • Early Bird Registration Fee: $875 if received by February 7, 2023
  • Regular Registration Fee: $975 if received after February 7, 2023

Registration cutoff date (Last day to register online): February 15, 2023



Download the 2023 PAHCO Workshop Brochure.

For more information, contact trainings@nachc.org.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.