2023 Starting With Success: Building & Enhancing Your
Health Center
January 25–26, 2023
Early bird registration deadline: January 9, 2023

Two-Day Virtual Training Workshop, recommended for 9.4 CEU credits!

Starting With Success: Building and Enhancing Your Health Center, is a two-day virtual training workshop that delivers a comprehensive, nuts-and-bolts training curriculum for leaders and organizations seeking a true “Health Center 101.” This training provides learners with an in-depth overview of HRSA’s Health Center Program and covers foundational elements such as Scope of Project, HRSA’s Compliance Program, and Health Center Governance, Finance, and Operations.

This training workshop is specifically targeted to new, veteran, and future health center leaders seeking an overview of HRSA’s Health Center Program Requirements and promising practices with respects to operating a Federally Qualified Community Health Center.

Organizations seeking 330-Funded or Look-Alike Status have also attended this training workshop.

View the Training Brochure for full details.

Learning Objectives

As a result of this training, you will be able to:

  • Describe the fundamental components and requirements of HRSA’s Health Center Program.
  • Apply key concepts related to operating and financing a health center.
  • Interact with health center industry experts/colleagues and learn what makes your health center unique.


This training’s enhanced agenda features sessions on topics that cover the various domains of running a health center. See below for an a session overview. For full session descriptions, view the SWS Agenda At-A Glance.

Wednesday, January 25, 2023: Health Center Foundations 

Day 1 provides learners an in-depth overview of HRSA’s Health Center Program and covers foundational elements such as Scope of Project, HRSA’s Compliance Program, and Health Center Governance.

11:00 AM: Welcome & Training Overview 

11:30 am: Session 1: Health Center Program Overview
This broad overview of the Health Center Program will lay the foundation for the in-depth content you will receive throughout the two-day training, providing valuable background on what a health center is and how to become part of the Health Center Program. HRSA staff will also address your questions in an interactive Q&A.

1.0 CEU 

12:30: Break 

1:00 pm: Session 2: Health Center Foundations: Continuous Compliance
This session will provide an orientation to the Health Center Program Requirements and HRSA Compliance Manual. You will also learn what to expect during HRSA’s operational site visit (OSV) and how to prepare for not just a successful OSV but a state of continuous compliance as well.

1.0 CEU 

2:00 pm: Break 

2:15 pm: Health Center Foundations: Scope of Project 101
This session will describe the five key elements of scope of project – sites, services, providers, service area, and target population–and provide strategies for determining your health center’s scope. Specifically, this session will walk you through Forms 5A, 5B, and 5C, discuss changes in scope, and answer all your scope questions in an interactive Q&A session.

1 CEU 

3:15 Break 

3:30 pm: Health Center Foundations: Governance 101
This session will provide clarity about the roles and responsibilities of a health center board, describe characteristics of high-performing boards, and outline strategies for health center leadership and staff to partner successfully with their board.

1.25 CEU

4:45 pm: Day 1 Wrap Up & Workbook Review 

5:00 pm: Adjourn

Thursday, January 26, 2023: Health Center Operations and Finance 101 

Day 2 highlights how health centers should fulfill their mission and operationalize and finance the services they provide– including introductory sessions on health center staffing, collaborations, data monitoring and reporting, budgeting, and the sliding fee discount program. 

11:00 am: Day 2 Welcome 

11:10 am: Health Center Operations: Staffing Your Health Center
This session will explore considerations around building your key management team, non-clinical staff, and clinical staff, including staffing mix, productivity, different care team models. The session will describe strategies for recruitment, retention, and training.

1.0 CEU 

12:10: Break 

12:25 pm: Health Center Operations: Collaborations and Contracts
In this session, you will learn the ins and outs of delivering services via formal contracts, referral agreements, and subawards, as well as the important distinctions between each type of collaboration. This session will describe the way general collaborations and affiliations can also support your health center’s operations.

0.75 CEU 

1:10 pm: Break 

1:25 pm: Health Center Operations: Clinical Quality and Data
 This session will provide an overview of compliance requirements around quality assurance and quality improvement activities and policies. This session will also explore some of the key performance measures and operational data your health center should be tracking and describe how this data can support efforts around value-based care, quality awards, and PCMH recognition.

1.0 CEU 

2:25: Break 

2:35 pm: Health Center Finances: Billing, Collections, and Sliding Fee Discount Program
In this session, you will learn the key components of health center billing, collections, and reimbursement. We will also review the ins and outs of the Sliding Fee Discount Program, one of the hallmarks of the Health Center Program, and strategies for ensuring you receive payment while also addressing financial barriers to care.

0.75 CEU 

3:20: Break 

3:35: pm: Health Center Finances: Budgeting and Reporting
This session provides an overview of a health center’s budgeting process, important financial management and control policies, and key internal and external reports to support fiscal management, transparency, and regulatory requirements. By the end of the session, you will feel more prepared to find that prefect balance between margin and mission.

0.9 CEU

4:30: Day 2 Wrap-Up & Workbook Review 

5:00: Adjourn 


Faculty for this workshop include a unique mix of staff from HRSA’s Bureau of Primary Health Care, NACHC, former health center leaders, and consultant subject matter experts.

  • Representatives from the Bureau of Primary Health Care/Health Resources & Services Administration
  • Emily Heard, Director, Health Center Governance, NACHC
  • Ted Henson, Director, Health Center Growth & Development, NACHC
  • Amanda Laramie, COO, Trainer, Coach, Coleman & Associates
  • Shannon Nielson, MHA, PCMH-CCE, Owner/Principal Consultant, CURIS Consulting
  • Steven Sera, AAMS, Board Chair, MHC Healthcare, Marana, AZ
  • Gervean Williams, Health Center Finance, NACHC

Register below for the tools you need to balance mission, compliance financial viability, and operational excellence!

Registration Information

Virtual Only • January 25 – 26, 2023
Please note: This event will take place LIVE in Eastern Daylight Time (EDT).
Registration is based on a 100 -participant capacity or the online registration
cutoff date, whichever occurs first. 
Early Bird Registration Fee: $650 if received by January 9, 2023
Regular Registration Fee: $750 if received after January 9, 2023

Registration Cutoff Date (Last day to register online): January 20, 2023 or until event sells out.

View the Training Brochure for full details.
For questions or comments, contact trainings@nachc.org or call (301) 347-0400.


These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.