2021FOM/IT Steering Committee
August 2, 2021
Highlights from the 2021 CHI and EXPO
August 26, 2021
NACHC’s Health Center Leadership 4-part Webinar Series

NACHC’s Health Center Leadership 4-part Webinar Series
How to Deal with Difficult Behavior at Work
September 14 – October 5, 2021
2:00 – 3:30 EDT/11:00 – 12:30 PDT
Registration closed due to high participation

 


Health center roles require the ability to manage competing needs and communicate with patients, patient family members, co-workers and external partners. In this we will inevitably encounter disagreements and varying points of view. This webinar series provides the specific tools you need to reduce stress, raise morale, maintain relationships, and improve productivity. Join us to learn how to correctly identify difficult behavior and its sources and avoid common confrontation mistakes in NACHC’s four-part webinar series!

Purpose: Provide a learning opportunity to frontline health center staff designed to improve their ability to manage conflict at work, communicate effectively and stabilize strained relationships.

Registration: Each webinar has an independent registration- sign up for just one or up to all four! Webinar capacity is limited on first-come basis.

Who it is for: midlevel managers, team leads, staff seeking to take on more leadership or management responsibilities.

Subject matter expert: NACHC is partnering with Skill Path, a nationally recognized organization for their expertise and training in leadership and work force development

Cost to participants: Free


Session 1:  How to Deal with Difficult Behavior at Work: Raise Your Awareness and Understanding of Difficult Behavior
September 14, 2021; 2:00 – 3:30 EDT/11:00 – 12:30 PDT
Learning Objectives: At the end of this session, participants will be able to:

  • Define difficult behavior and identify the “what,” “how” and “who.”
  • Identify the difference between the temporarily or chronically difficult.
  • Understand 3 major misunderstandings about “difficult people.”

Session 2: How to Deal with Difficult Behavior at Work:  Examine Your Own Reaction to Others’ Behavior
September 21, 2021; 2:00 – 3:30 EDT/11:00 – 12:30 PDT

Learning Objectives: At the end of this session, participants will be able to:

  • Identify personal responses/emotions when dealing with conflict.
  • Practice empathy to relate to others.
  • Manage worry and stress to avoid recurring confrontations.
  • Use self-awareness in difficult situations.

Session 3: How to Deal with Difficult Behavior at Work: Actions That Increase Difficulties and Solutions That Bring Results
September 28, 2021; 2:00 – 3:30 EDT/11:00 – 12:30 PDT

Learning Objectives: At the end of this session, participants will be able to:

  • Identify self-defeating actions that increase and prolong your difficulties.
  • Utilize solutions that bring immediate results and closure.
  • Apply the use of commonality tactics.

Session 4: How to Deal with Difficult Behavior at Work: Positive Steps to Successfully Overcome Negativity
October 5, 2021; 2:00 – 3:30 EDT/11:00 – 12:30 PDT

Learning Objectives: At the end of this session, participants will be able to:

  • Apply steps to successfully overcome negativity.
  • Develop positive speaking patterns for positive thinking.

For questions, contact trainings@nachc.org.


These webinars are supported by a Johnson & Johnson Foundation grant as part of the “Our Race to Health Equity” initiative.

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