Please note: This training has been modified to an all-virtual delivery. There will be no in-person component.

Elevating Health Center Operations (EHCO) is NACHC’s only regional training to provide critical components of operational success. Health center C-Suite/Senior leaders who attend EHCO can discover the keys to the quadruple aim of enhanced patient experience, improved population health, reduced costs and improved work life of all health center employees. In addition to a deep dive into key elements of health center operations, the program offers a unique opportunity for busy leaders to network and build relationships with industry peers.

Learning Objectives:
By the end of this training, participants will be able to:

• Evaluate current and potential programs against strategic goals for key operational elements: staffing, patient experience, HIT Infrastructure, access and community environment.
• Redesign the current scheduling template to align with your patient mix and increase productivity.
• Implement the qualities of a high-performing organization.
• Describe the goals of advanced reporting and summarize methods for achieving accurate and timely reports.
• Learn the federal statutes that regulate employer-employee relations and how best to mitigate risks.

Instructors:
Curt Degenfelder, Principal, Curt Degenfelder Consulting, Inc.
Jennifer Genua, Chief Executive Officer, Genua Consulting, LLC
Melissa Stratman, Chief Executive Officer, Coleman Associates
Michael B. Glomb, Esq., Feldesman Tucker Leifer Fidell LLP
Shannon Nielson, MHA, PCMH-CCE, Principal Owner and Consultant, Curis Consulting

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