The Chief Medical Officer (CMO), is a key strategic leader of San Francisco Community Health Center (SFCHC), contributing to the strength, growth and long-term development of the organization by managing and expanding innovative clinical care offerings and supporting a whole-person care approach to patient services.
The CMO is responsible for medical services provided at SFCHC as well as quality management and program integration across the organization to ensure comprehensive and integrated services to achieve health and wellness for all clients and patients of the organization.
Currently, the clinic represents approximately one-third of the overall operating budget of the organization (which is approximately $9 million annually), with the other two-thirds consisting of our comprehensive HIV programs, our transgender drop-in center, our community health education programming, and our capacity building assistance services.
The CMO is able to successfully address a variety of priorities, including ensuring the delivery of high quality care, appropriate reimbursement and championing best practices while, concurrently, innovating and experimenting with new offerings and ways of delivering care. This key leader is current on emerging models of care, especially with respect to medically underserved populations, including the unhoused and members of the LGBTQ community.
The CMO’s evidence-based decision making with respect to program management and development, quality improvement and patient safety are drawn from data sets in electronic health records software and clinical information technology.
CMO reports to the CEO and participates as a member of the organization’s Leadership and Executive Teams.
In collaboration with the CEO, Board of Directors and other major stakeholders, the CMO will provide key counsel and steward major expansion of SFCHC’s services to the community.
The CMO’s role consists of the following key areas:
- Providing patient care (~20%)
- Overseeing all clinical work and quality improvement activities (~40%)
- Building and strengthening external partnerships (~20%)
- Participating in agency-wide leadership, planning, and visioning (~20%)
- Establish guidelines and directly supervises the quality of medical care provided by physicians, mid- level providers, nurses and medical assistants
- Conducts monthly Quality Assurance and all Provider Meetings
- Completes/Oversees patient history and physicals, and documents all patient care, and formulates and directs plan of care for the patient and refers to other physicians, specialists, as needed
- Complies with State Physician Guidelines/Laws on Practicing Medicine
- Responds to medical emergencies
- Participates and provides patient care for acute care services at hospital
- Provides/Coordinates evening and week-end coverage for patients on a rotational basis
- Participates in continuing education and professional growth
- Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG guidelines, other State and Federal laws)
- This also includes reporting to the Board of Directors, supervisor, or suggestion box, any suspected unethical, fraudulent, or unlawful acts or practices
- Participates on the Quality Management Committee of the Board of Directors
- Has direct authority over lab services and pharmacy
- Oversees execution and implementation of all health care memorandum of understandings with partner referral organizations, health care contracts, and participation in health care networks and associations
- Responsible, along with CFO, COO, and CEO, for compliance with all HRSA health center program requirements
- Other duties as assigned
- Must hold a diploma from: o A school accredited by the Liaison Committee on Medical Education (LCME) OR o An osteopathic medical school by the American Osteopathic Association (AOA)
- Must have completed not less than 12 months of graduate medical education or its equivalent OR holds certification from the Educational Commission for Foreign Medical Graduates (ECFMG)
- Has successfully completed not less than 12 months of graduate medical education through the first-year level of graduate medical education or its equivalent Board Certified in Primary Care (Family Practice/Internal Medicine/Med Peds)
- At least five years experience in a management or leadership position in a public/private/nonprofit environment and experience as a member of senior management teams, with excellent supervisory and coaching skills; strong, demonstrated facilitative leadership skills; and strong analytical skills
- Sensitivity to HIV issues, as well as gender, gender identity, sexual orientation, ethnicity, and language diversity
- Experience and ability to work independently, as well as with and across all levels of management and line staff; experience and ability to influence and collaborate in a diverse and cross-functional workplace
- Experience and ability to identify stakeholders’ needs and concerns and provide proactive solutions