Operations & Human Resources

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NACHC elevates a health center’s operational performance and human resource capabilities with tools and training for more efficient clinic operations. We develop the skills of those who manage recruitment and retention, hiring, credentialing and professional development. Our TTA programs are designed to enhance critical decision-making and positively impact care delivery, change management, patient/staff satisfaction, and compliance with employment laws and Health Center Program requirements.

NACHC’s comprehensive range of operations TTA programs incorporate timely publications, webinars, office hours and supportive community networks. These programs are shaped by experts and staff who’ve served in the role of Health Center COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.

Gain valuable skills

  • Review and update existing practices for patient enrollment and data collection. Elements include consent, virtual care protocol, call center and front desk management, screening for social determinants of health, workflows, interpreters, patient education, referrals, coding and more.
  • Improve Electronic Health Records (EHRs) for better compliance, performance, and patient/provider experiences.
  • Join learning collaboratives, mentoring, or coaching programs where participants can benefit from a network of support and open communication.
  • Develop stronger human resources management and training programs that address challenges, improve workflows and support staff wellbeing.

Upcoming 2022-2023 Training Events

21feb12:00 pm5:00 pmPractical Art of Health Center Operations (PAHCO)12:00 pm - 5:00 pm

22feb12:00 pm5:00 pmPractical Art of Health Center Operations (PAHCO)12:00 pm - 5:00 pm

Training Event Highlights

Registration now open!
2023 Billing, Coding, Documentation & Quality Webinar Series
Thursdays, January 24 and 31, 2023 | 2:30PM – 4:00PM ET
NACHC’s two-part Billing, Coding, Documentation & Quality Webinar Series offers health center clinical providers, revenue cycle, coding, and billing staff guidance on clinical documentation, professional coding, and medical billing processes. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials.
Learn more and Register.

2023 Practical Art of Health Center Operations (PAHCO)
February 21 – 22 | All Virtual
Practical Art of Health Center Operations Workshop is NACHC’s basic level Operations training by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors.  The agenda is designed to deliver proven strategies, techniques, and best practices to enhance health center operations.
Learn more and register.

Fundamental Training Programs

  • Practical Art of Health Center Operations (PAHCO)
  • Cultivating Health Center Operations (CHCO)
  • Elevating Health Center Operations (EHCO)

Technical Assistance Office Hours & Learning Collaboratives

NACHC offers direct assistance and assistance through the National Training and Technical Assistance Partnerships (NTTAP) with subject matter experts from federal agencies and relevant industries. Browse:

Quick TTA Resources

COVID-19 Response and Support

Educational programs are tailored and constantly updated to meet ongoing challenges. COVID-19 specific resources can be found in the Health Center Resource Clearinghouse.

NACHC’s TTA programs are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.