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Outreach and Enrollment (O&E) Learning Collaborative Charter

National Association of Community Health Centers (NACHC)
Outreach and Enrollment (O&E) Learning Collaborative Charter
December 2020 – June 2021


NACHC’s Outreach and Enrollment (O&E) Learning Collaborative (LC) convened 15 health center staff that assist patients and consumers with enrolling into affordable health insurance coverage and social services programs. The Learning Collaborative engages O&E staff in project-based and peer-to-peer learning related to outreach and enrollment activities. This is a free educational offering. Interested participants must submit an application to be considered.

Learning Objectives

The goal of this learning collaborative is to:

  1. Provide a project-based learning vehicle to identify and implement process improvement strategies for health center O&E activities. (See below for an overview project-based learning activities).
  2. Create peer-learning opportunities with other health O&E staff.
  3. Offer a venue for health centers to provide and receive feedback from national organizations such as federal agencies, national training partners, etc.

A post-assessment survey to measure behavior change will be sent to all participants 90-days upon conclusion of the Learning Collaborative.


  • Fifteen (15) health center O&E staff will be selected for the Learning Collaborative.
  • Participants will be selected to reflect geographic diversity (i.e. HRSA regions, urban/rural, etc.) and health center type (large/small, special populations funding, etc.) as well as diversity in enrollment environment (Medicaid expansion and non-expansion states and state-based and Federally Facilitated Marketplace states).
  • To participate in the LC, approval from a member of the health center leadership is required. 

Meeting Schedule

  • Four two-hour workshops – every other month – with the full Learning Collaborative that occur virtually (via Zoom).
  • Four one-hour supplemental meetings – every other month – between the full LC meetings that occur virtually (via Zoom).
  • Time Period: December 2020 – June 30, 2021

Workshop/Meeting Structure

The bimonthly meeting  takes the form of a workshop. There is a standard meeting agenda that includes (subject to change):

  1. Welcome / Round Robin Check-ins
  2. Topical Presentation
    1. A focal issue/theme will be chosen for discussion (either via a pre-assessment poll or through feedback shared during a previous workshop).
    2. Strategies, resources, tools, and knowledge on the meeting theme will be share by a subject matter expert(s). Speakers include staff from federal agencies (CMS, CCIIO, HRSA, etc.), national partners (Young Invincibles, Center for Budget and Policy Priorities, etc), and possibly primary care association/health center staff, etc.
  3. Project-Based Work Showcase
    1. At least three (3) participants who present on their project-based learning activities. LC members provide feedback.

Project-Based Learning

  • Curriculum includes topic areas chosen prior to each bi-monthly Learning Collaborative (LC) meeting. A subject matter expert (SME) shares tools, strategies, and resources on the learning topic during the full LC meeting
  • Three participants volunteer to apply these lessons to their work at the health center over the next two months. At the next LC meeting, these volunteers will share challenges, successes, lessons learned, and data collected as a result of implementing action steps.
  • A supplemental meeting occurs between the full LC meeting to report on the project status. NACHC staff provide general feedback and coaching. Attendance for other LC members is optional.


  • Interested participants must apply (note that supervisor/leadership approval is required):

  • Application Deadline: Friday, November 27, 2020.
  • Participants must commit to the time and effort requirements:
  • Four facilitated learning sessions at two hours per session = 8 hours
  • Four supplemental learning sessions at on hour per session= 4 hours
  • Project-based work: Project-based activity will be assigned to each participant once during the LC.
    • Estimated Time: 20 hours
  • Time Period: December 2020 – June 30, 2021
  • Estimated total time commitment = 32 hours (through June 30, 2021)

 NACHC Contact

For more information, contact Ted Henson, Director, Health Center Growth and Development at