Leadership Coaching Services

Leadership Coaching Services for Health Center Staff
The demands on C-Suite health center executives  to provide savvy and effective leadership are intense. Not only is leadership needed within the organization and its teams, but it is also essential for building new community and regional partnerships—partnerships that help to navigate new methods to meet patient population needs. Considering the potential roles health centers may play in statewide and national political and policy spheres, it follows that health center CEOs would benefit from seasoned, contextualized coaching to support them in accelerating the learning curve.
The expectations of health center operations staff are just as demanding. Behind the scenes, there is a whole team of health care providers that are responsible for the patient’s care – from front desk staff, patient registration, nurses, clinicians, community health workers, mental health specialists, pharmacists, and so on. The team works together to anticipate the patient’s needs, communicate their findings with each other, and make sure no aspect of the patient’s health slips through the cracks. From the patient’s perspective, it is seamless, but it takes a lot of coordination and communication to make it happen. It follows that health center operations staff would benefit from seasoned, contextualized coaching to support them in accelerating the effectiveness of these care teams (as individuals and teams).
To ensure health centers build and maintain strategic leadership, NACHC has partnered with Integrated Work (IWS) to offer  Leadership Coaching Services for all Health Center staff. This service offers health centers one-on-one or group coaching programs with customized conversations to address the unique leadership needs of health centers. These leadership coaching services are designed to provide health center leaders the support to strategically position themselves for emerging opportunities and to achieve the operational effectiveness to help improve public health outcomes.
Individual Coaching
Coaching sessions provide a focused time to think strategically with a skilled, objective partner. During sessions, a variety of topics can be explored; however, the focus is primarily on improving individual effectiveness in ways that link to the larger strategic goals of an organization. Coaches can work with individuals on their strategies to become more powerful leaders for positive change and help to increase the effectiveness of their interactions with others. Through coaching, employees learn to improve resilience in the face of adversity, build greater capacity for innovative problem solving, and increase the ability to collaborate effectively with others inside and outside the organization to achieve breakthrough results.
Individual Coaching Service Outcomes
The value of one-on-one coaching for health centers leaders in today’s ever-evolving environment includes building the know-how to be able to:
  • Improve performance and effectiveness for employees, managers and senior leaders.
  • Increase employee engagement resulting in improved morale.
  • Retain and develop key staff.
  • Offer culturally sensitive and respectful support for professional development.
  • Develop an agile workforce, capable of managing change. 
  • Key Coaching Topics have included (but are not limited to): managing a team, delegating, change management, communication skills, supervision of staff, board engagement, and more…
 
Group Coaching
Group coaching equips teams to move forward on their most important goals. Our Leadership Coaching Services offer a customized approach to group coaching that is designed to assist in the development of core leadership skills for newer teams or to support existing teams that may need support in collaboration and action management. Group coaching sessions offer teams the support of an experienced facilitator during team meetings to:
1.    Assist in clarifying the decisions to be made and how to frame them most successfully.
2.    Provide targeted professional development relevant to the current needs of the team.
3.    Ensure meetings conclude with all parties aligned with action steps, assignments, and target dates.
Prior to the initial group coaching session, informal input conversations are held with up to six (6) team members so the coach can gain insight on the current team structure and challenges; understand the teams’ greatest needs; and, build rapport and relationships with team members.
Group Coaching Service Outcomes
The value of group coaching for health centers leaders in today’s ever-evolving environment includes having the know-how to be able to:
  • Support and reinforce cultural transformation
  • Implementation of group goals, strategies or plans for change
  • Create a safe and effective forum for group professional development
  • Improve responsiveness to externally and internally-driven changes
  • Maintain alignment of small groups with larger organizational objectives.
  • Key Coaching Topics: enhancing teamwork, improved communication, building staff culture, and more…
Health Center leaders can select from the following coaching packages:
Individual Coaching
–       Six (6), one-hour coaching sessions
–       Scheduled every 3-4 weeks, depending on participant availability
–       Resources and materials provided as needed to support the participant in achieving the coaching objectives
 
Group Coaching for C-Suite Teams
–       For intact leadership teams with up to eight (8) members
–       30-minute, confidential input calls conducted with each team member to discuss their desired outcomes for coaching
–       Nine (9), one-hour coaching sessions
–       Scheduled every 3-4 weeks, depending on the availability of team members
–       Resources and materials provided as needed to support the team in achieving their coaching objectives. 
Pricing Options:
Individual Coaching
NACHC Member Fee: $2,000/individual | Non-Member Fee: $2,620/individual
Register Here for Individual Coaching
Group Coaching
NACHC Member Fee: $15,552/team | Non-Member Fee: $19,440/team
Register Here for Group Coaching

For more information about the Leadership Coaching Services, contact Cindy Thomas | cthomas@nachc.org | 301-347-0400.