Operations Management

NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.
Areas of Expertise:
Top Training Events
Now open for registration!
2019 Cultivating Health Center Operations (CHCO)
April 10 – 11 | Kansas City, MO
2019 Elevating Health Center Operations (EHCO)
June 12-13 | Portland, OR
Top Resources
  • EHR User Groups: eClinicalWorks, NextGen, Greenway Intergy, Greenway SuccessEHS, Virence Health, Athena. For more information: http://nachc.org/usergroups.cfm
  • PublicationManaging Online Patient Engagement – an issue brief that addresses the key ways health centers can benefit from using social media to increase patient engagement
  • National Partnerships: ONC, HRSA, CMS, HIMSS, HITEQ
  • Health Center Controlled Network (HCCN) Resource Guide: Provides updated information about existing health center networks and an overview of their services. Now available online: http://nrg.nachc.org.
Operational Workflow Management and Transformation
o Call Center and Front Desk Management
o Customer Service and the Patient Experience
o Performance and Process Improvement
o Scheduling and Productivity
Leadership and Management
o Coaching, Mentoring, Staff Development
o Building Effective Teams
o Conflict Management
Data and Measurement
o Gathering, Reporting and Evaluating Data
o Performance Indicators
Budgeting, Profitability and Cash Flow
o Operational Decision-Making and the Financial Impact
o Cost Containment
For technical assistance or questions regarding operations training content, contact April Lewis, Director, Health Center Operations and HR Training | (301) 347-0400 | alewis@nachc.org.