Operations Management
NACHC is closely monitoring the impact of the novel coronavirus (COVID-19) and is making adjustments to in-person events.
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NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.
Operational Workflow Management and Transformation
- Call Center and Front Desk Management
- Customer Service and the Patient Experience
- Performance and Process Improvement
- Scheduling and Productivity
Health Center Program Fundamentals
- Overview of HRSA’s Health Center Program
- Becoming a Health Center (New Access Point Funding, Look-Alikes, etc.)
HRSA’s Health Center Program Requirements
- Compliance Manual/Site Visit
- Operational Site Visits
Leadership and Management
- Coaching, Mentoring, Staff Development
- Building Effective Teams
- Conflict Management
Data and Measurement
- Gathering, Reporting and Evaluating Data
- Performance Indicators
Budgeting, Profitability and Cash Flow
- Operational Decision-Making and the Financial Impact
- Cost Containment
Operations Regional Training Events
These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
Starting with Success: Building and Enhancing Your Health Center
January 14-15, 2020 | Hilton Long Beach | Long Beach, CA
Starting With Success: Building and Enhancing Your Health Center, is a dynamic and interactive 2-day training that provides an in-depth look at the fundamentals of running a high-performing Health Center.
This “Health Center 101” training provides a foundational overview of the Health Center Program, the statutory and regulatory requirements, the Health Center Program Compliance Manual, and Site Visit Protocol. In addition, this training will also provide a high level overview of health center operations, governance, financial systems, and clinical service delivery models
Practical Art of Health Center Operations (PAHCO)
February 11–13, 2020 | Hilton New Orleans | New Orleans, LA
SOLD OUT!
The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes and procedures are efficient and patient-centered.
The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors. Participants will find best practice solutions for re-engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high- performing organization. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.
Spotlight Sessions: Change Management, Diversity & Inclusion, Finance and Operations Intersection, Data Capturing
NACHC is closely monitoring the widespread impact of the COVID-19 pandemic on our nation’s health centers. We remain committed to serving health centers and are working to tailor our educational programs to meet the changing environment. You can expect our training content, delivery modality, and time frames to mirror our efforts to provide timely, resourceful and appropriate knowledge, and tips and techniques to all who need it.Please visit NACHC’s training and events page for updates on upcoming virtual training events and visit the Health Center Resource Clearinghouse for archived webinars, technical assistance documents and other on-line education materials including continually updated resources on COVID-19. |
In-person component canceled! Training modified to an all-virtual delivery
Cultivating Health Center Operations (CHCO)
May 12–13, 2020 | Online
Early registration deadline: April 28, 2020
Register here online to attend.
Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient-centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success.
Currently monitoring status…prepping for an all-virtual delivery
NACHC is closely monitoring the widespread impact of the COVID-19 pandemic on our nation’s health centers. We remain committed to serving health centers and are working to tailor our educational programs to meet the changing environment. You can expect our training content, delivery modality, and time frames to mirror our efforts to provide timely, resourceful and appropriate knowledge, and tips and techniques to all who need it.Please visit NACHC’s training and events page for updates on upcoming virtual training events and visit the Health Center Resource Clearinghouse for archived webinars, technical assistance documents and other on-line education materials including continually updated resources on COVID-19. |
Attend Virtually or In-person!
Elevating Health Center Operations (EHCO)
June 23–24, 2020 | Hilton Long Beach | Long Beach, CA
Early registration deadline: June 9, 2020
Register here online to attend In-person.
Register here online to attend Virtually.
Elevating Health Center Operations (EHCO) is NACHC’s only regional training to provide critical components of operational success. Health center C-Suite/Senior leaders who attend EHCO can discover the keys to the quadruple aim of enhanced patient experience, improved population health, reduced costs and improved work life of all health center employees. In addition to a deep dive into key elements of health center operations, the program offers a unique opportunity for busy leaders to network and build relationships with industry peers.
Upcoming Operations Management Webinars
These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
for and Succeed During Your OSV - NEW DATES! June 23 & 25, 2020
NACHC Webinar Series: The Operational Site Visit – What You Need to Know to Prepare for and Succeed During Your OSV
June 23 & 25, 2020 | 2:00 – 3:30 PM ET
This 2-part webinar series provides health center professionals with a practical overview of the Health Center Program Requirements and how to prepare for the HRSA Operational Site Visit. Webinar faculty include three independent consultants — a fiscal, governance, and clinical consultant — who actively perform OSVs. The webinar will focus on preparing health centers for full, continuous compliance.
Webinar Series: De-Mystifying the Compliance Manual | Feldesman Tucker Leifer Fiddel |
Six Part Webinar Series | March 25 – April 21, 2020 
NACHC Members Receive a $100 Discount! Learn more.
In this updated six-part series, FTLF attorneys examine the latest developments in the Operational Site Visit and application review process. Molly Evans, Ted Waters and Marcie Zakheim will guide you through each of the programmatic requirements addressed in the Compliance Manual and Site Visit Protocol (SVP), explaining recent changes made by HRSA and discussing the implications for health center operations.
Don’t miss their insider perspective including lessons learned from recent Operational Site Visits (OSVs) and practical tips to avoid common pitfalls and grant conditions.
Top Resources
- NACHC manages Electronic Health Record User Groups for eClinicalWorks, NextGen, Greenway Intergy, Greenway SuccessEHS, Centricity and athenaone. Learn more.
- Publications: Privacy and Security, HIE, Data/Analytics, Patient Portals, Business Intelligence Strategy
- National Partnerships: ONC, HRSA, CMS, HIMSS, HITEQ
- The Health Center Controlled Network (HCCN) Resource Guide provides updated information about existing health center networks and an overview of their services. Now available online.
For technical assistance or questions regarding operations training content, contact April Lewis, Director, Health Center Operations and HR Training at (301) 347-0400.