Operations Management

NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.

Our areas of expertise

Operational Workflow Management and Transformation

  • Call Center and Front Desk Management
  • Customer Service and the Patient Experience
  • Performance and Process Improvement
  • Scheduling and Productivity

Leadership and Management

  • Coaching, Mentoring, Staff Development
  • Building Effective Teams
  • Conflict Management

Data and Measurement

  • Gathering, Reporting and Evaluating Data
  • Performance Indicators

Budgeting, Profitability and Cash Flow

  • Operational Decision-Making and the Financial Impact
  • Cost Containment

Special In-Person Workshop at FOM/IT 2019

Practice Transformation and Performance Improvement Boot Camp

Using Information to Drive Transformation
NACHC Members receive a 50% discount on registration!
Practice Transformation and Performance Improvement Boot Camp
Wednesday, October 23, 2019
Hilton Chicago | Chicago, Illinois

2019 NACHC FOM/IT Preconference session, special registration required!
Register online here.

The Practice Transformation and Performance Improvement Boot Camp is a full-day, hands-on training  designed for CEOs, COOs, CMOs, DONs, Operation Managers, Care-Team Leads and members. Spend the day with peers in an interactive and informative boot camp to learn, and begin to apply, tools, resources and strategies to staff and manage the care team in order to construct and sustain a culture of excellence and high-performance. The training convenes just one day prior to this year’s Financial, Operations Management and Information Technology (FOM/IT) Conference.  Register separately to attend!

You do not have to be a FOM/IT registrant to attend the pre-conference training events.

Learn more.

April Lewis, Director, Health Center Operations & HR Training, NACHC
Amanda Laramie, Process Redesigner, Coach & Trainer, Coleman Associates
Melissa Stratman, CEO, Coleman Associates
Tracy Casto, Director of Nursing, Johnson Health Center

Pricing Information
NACHC Members receive a 50% discount on registration!
Members: $600
Non-Members: $1200
*Lunch is included in registration.
Register online here.

For more information about this training, contact April Lewis at trainings@nachc.org.

Maximize Your Time: Sign Up for FOM/IT
October 24 – 25, 2019
Hilton Chicago | Chicago, Illinois
Attend Virtually or In Person!

While in Chicago, why not maximize and attend the FOM/IT Conference & Expo?! This year’s conference can help you “Use Information to Drive Transformation.” The FOM/IT program offers innovative and technologically advanced education sessions, keynote presentations and networking opportunities uniquely designed for you. Consider this bonus opportunity to capitalize on your investment and upgrade your skill set.Register online here.

Upcoming Regional Training Events

These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

Practical Art of Health Center Operations (PAHCO) - New Orleans, LA

Practical Art of Health Center Operations (PAHCO)
February  11–13, 2020 | Hilton New Orleans | New Orleans, LA
Early registration deadline:  January 28, 2020
Register here online now.

The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes and procedures are efficient and patient-centered.

The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors. Participants will find best practice solutions for re-engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high- performing organization. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.

Spotlight Sessions: Change Management, Diversity & Inclusion, Finance and Operations Intersection, Data Capturing

PAHCO Training Brochure and Details

Register here online now.

Cultivating Health Center Operations (CHCO) - Charleston, SC

Attend Virtually or In-person!
Cultivating Health Center Operations (CHCO)

May  12–13, 2020 | Hyatt Place & Hyatt House Charleston | Charleston, SC
Early registration deadline:  April 28, 2020
Register here online to attend In-person.
Register here online to attend Virtually.

Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient-centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success.
CHCO Training Brochure and Details

Elevating Health Center Operations (EHCO) - Long Beach, CA

Attend Virtually or In-person!
Elevating Health Center Operations (EHCO)

June  23–24, 2020 | Hilton Long Beach | Long Beach, CA
Early registration deadline:  June 9, 2020
Register here online to attend In-person.
Register here online to attend Virtually.

Elevating Health Center Operations (EHCO) is NACHC’s only regional training to provide critical components of operational success. Health center C-Suite/Senior leaders who attend EHCO can discover the keys to the quadruple aim of enhanced patient experience, improved population health, reduced costs and improved work life of all health center employees. In addition to a deep dive into key elements of health center operations, the program offers a unique opportunity for busy leaders to network and build relationships with industry peers.

EHCO Training Brochure and Details

Top Resources

  • NACHC manages Electronic Health Record User Groups for eClinicalWorks, NextGen, Greenway Intergy, Greenway SuccessEHS, Centricity and athenaone. Learn more.
  • Publications: Privacy and Security, HIE, Data/Analytics, Patient Portals, Business Intelligence Strategy
  • National Partnerships: ONC, HRSA, CMS, HIMSS, HITEQ
  • The Health Center Controlled Network (HCCN) Resource Guide provides updated information about existing health center networks and an overview of their services. Now available online.

For technical assistance or questions regarding operations training content, contact April Lewis, Director, Health Center Operations and HR Training at (301) 347-0400.