Operations Management

NACHC is closely monitoring the impact of the novel coronavirus (COVID-19) and is making adjustments to in-person events.
Keep checking https://www.nachc.org/trainings-and-conferences/ regularly for updates!

NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.

Our areas of expertise

Operational Workflow Management and Transformation

  • Call Center and Front Desk Management
  • Customer Service and the Patient Experience
  • Performance and Process Improvement
  • Scheduling and Productivity

Health Center Program Fundamentals

  • Overview of HRSA’s Health Center Program
  • Becoming a Health Center (New Access Point Funding, Look-Alikes, etc.)

HRSA’s Health Center Program Requirements

  • Compliance Manual/Site Visit
  • Operational Site Visits

Leadership and Management

  • Coaching, Mentoring, Staff Development
  • Building Effective Teams
  • Conflict Management

Data and Measurement

  • Gathering, Reporting and Evaluating Data
  • Performance Indicators

Budgeting, Profitability and Cash Flow

  • Operational Decision-Making and the Financial Impact
  • Cost Containment

2021 Operations Management Training and Technical Assistance Events

2021 Operations Training and Technical Assistance Events

We are excited to announce our 2021 Training and Technical Assistance (TTA) Training Events.  Keep checking back, registrations open soon!

For more information, contact trainings@nachc.org.


Unless otherwise noted, these projects are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of
Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with
non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor
an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

*Indicates projects not supported by the HRSA cooperative agreement.

Registration Now Open! 2020 PCA & HCCN Conference, November 16 – 18, 2020

NACHC is closely monitoring the widespread impact of the COVID-19 pandemic on our nation’s health centers. We remain committed to serving health centers and are working to tailor our educational programs to meet the changing environment. You can expect our training content, delivery modality, and time frames to mirror our efforts to provide timely, resourceful and appropriate knowledge, and tips and techniques to all who need it.
Please visit NACHC’s training and events page for updates on upcoming virtual training events and visit the Health Center Resource Clearinghouse for archived webinars, technical assistance documents and other on-line education materials including continually updated resources on COVID-19.

Now Open for Registration! 2020 Primary Care Association (PCA) & Health Center Controlled Network (HCCN) Conference

November 16-18, 2020
Virtual Only

NACHC’s PCA and HCCN Con­fer­ence is the only con­fer­ence of its kind specif­i­cally tar­get­ing both state PCAs and HCCNs, with an audi­ence of 200–225 atten­dees from across the coun­try where nearly every state is rep­re­sented.

PCAs and HCCNs are critical organizations that support and advance policy goals and operational excellence for nearly 1400 community health centers serving more than 28 million individuals across the country.

Register online.

Learn more.

For more infor­ma­tion about the con­fer­ence, con­tact trainings@nachc.org.

Operations Management Webinars

Upcoming Operations Management Webinars

NACHC’s Monthly 340B/Pharmacy Office Hours | 2:00 pm – 3:00 pm ET

Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy and 340B. They are held the third Thursday of each month (except in March and August) at 2 p.m. ET. Offices Hours are supported under the BPHC Cooperative Agreement and are free. No registration is required, just join via WebEx at the appropriate time. You are encouraged to submit questions in advance to cmeiman@nachc.org.

Learn more.

For more information, contact trainings@nachc.org.


NACHC’s Monthly Telehealth Office Hours | Thursdays, 2:00 pm – 3:00 pm ET

NACHC now offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. These sessions convene the second Thursday of each month at 2:00 PM EST.  

The Telehealth Office Hours are hosted through a collaborative effort:

For more information or to submit questions in advance, contact telehealth@nachc.org.


Unless otherwise noted, these projects are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of
Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with
non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor
an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

*Indicates projects not supported by the HRSA cooperative agreement.

Operations Management Resources

Top Resources

For technical assistance or questions regarding operations training content, contact trainings@nachc.org.

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