Operations Management

NACHC is closely monitoring the impact of the novel coronavirus (COVID-19) and is making adjustments to in-person events.
Keep checking https://www.nachc.org/trainings-and-conferences/ regularly for updates!

NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.

Our areas of expertise

Operational Workflow Management and Transformation

  • Call Center and Front Desk Management
  • Customer Service and the Patient Experience
  • Performance and Process Improvement
  • Scheduling and Productivity

Health Center Program Fundamentals

  • Overview of HRSA’s Health Center Program
  • Becoming a Health Center (New Access Point Funding, Look-Alikes, etc.)

HRSA’s Health Center Program Requirements

  • Compliance Manual/Site Visit
  • Operational Site Visits
Leadership and Management

  • Coaching, Mentoring, Staff Development
  • Building Effective Teams
  • Conflict Management

Data and Measurement

  • Gathering, Reporting and Evaluating Data
  • Performance Indicators

Budgeting, Profitability and Cash Flow

  • Operational Decision-Making and the Financial Impact
  • Cost Containment

 

Featured Offerings

  • February 23–24, 2021 |  Practice Art of Health Center Operations (PAHCO)
    The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.
    Learn more.
    Register online here.
  • Now open for registration! 2021 Cultivating Health Center Operations (CHCO)
    April 13–14 | All-Virtual | 12:00 pm – 5:00 pm EST
    Early bird registration deadline: March 30, 2021
    Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment.
    Learn more.
    Register online here.
  • Now open for registration! 2021 Elevating Health Center Operations (EHCO)
    June 15–16 | All-Virtual | 12:00 pm – 5:00 pm EDT
    Early bird registration deadline: June 1, 2021
    Elevating Health Center Operations (EHCO) is NACHC’s only virtual training to provide critical components of operations success. Health center C-Suite/Senior leaders who attend EHCO can discover the keys to the quadruple aim of enhanced patient experience, improved population health, reduced costs and improved work life of all health center employees.
    Learn more.
    Register online here.
2021 Operations Management Training and Technical Assistance Events

2021 Operations Training and Technical Assistance Events

We are excited to announce our 2021 Training and Technical Assistance (TTA) Training Events.

Practice Art of Health Center Operations (PAHCO)
February 23–24, 2021 | Virtual

The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.

Faculty:
Curt Degenfelder, Principal, Curt Degenfelder Consulting, Inc.
Kellie Medious, Sr. Director of Patient Access Operations, Erie Family Health Centers
Melissa Stratman, CEO, Coleman Associates
Shannon Nielson, MHA, PCMH-CCE, Principal Owner and Consultant, CURIS Consulting

Learn more.
Register here online.

Now open for registration! 2021 Cultivating Health Center Operations (CHCO)
April 13–14 | All-Virtual | 12:00 pm – 5:00 pm EST
Early bird registration deadline: March 30, 2021
Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment.

Participants of this two, half-day training will be able to:

  • Incorporate empanelment strategies to improve the overall quality goals through effective provider/patient engagement.
  • Improve health center alignment through proper people, place, process and utilization of facility space.
  • Understand newly updated UDS reporting guidelines.
  • Create dashboards to accurate reflect operations to center leadership and the community in a public-facing way.

Learn more.
Register online here.

Now open for registration! 2021 Elevating Health Center Operations (EHCO)
June 15–16 | All-Virtual | 12:00 pm – 5:00 pm EDT
Early bird registration deadline: June 1, 2021
Elevating Health Center Operations (EHCO) is NACHC’s only virtual training to provide critical components of operations success. Health center C-Suite/Senior leaders who attend EHCO can discover the keys to the quadruple aim of enhanced patient experience, improved population health, reduced costs and improved work life of all health center employees.
Learn more.
Register online here.

Participants of this two, half-day training will be able to:

  • Develop or refine current emergency management and response plans to focus on vaccine administration and cybersecurity mitigation measures.
  • Utilize tools to retool behavioral health leadership strategies to address the increase in mental health diagnoses.
  • Incorporate human resources tools for leading teams through a changing time.
  • Learn how to manage and mitigate risks to staff and patients during COVID.

For more information, contact Brandon L. Jones at trainings@nachc.org.


Unless otherwise noted, all projects listed are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $7,287,500 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government.
For more information, please visit HRSA.gov.

*Indicates projects not supported by the HRSA cooperative agreement.

Operations Management Webinars

Upcoming Operations Management Webinars

NACHC’s Monthly 340B/Pharmacy Office Hours | 2:00 pm – 3:00 pm ET
Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy and 340B. They are held the third Thursday of each month (except in March and August) at 2 p.m. ET. Offices Hours are supported under the BPHC Cooperative Agreement and are free. No registration is required, just join via WebEx at the appropriate time. You are encouraged to submit questions in advance to Brandon L. Jones, Director of Health Center Operations and HR Training and Technical Assistance.

Learn more.

For more information, contact trainings@nachc.org.


Thursdays, 2:00 pm – 3:00 pm ET | NACHC’s Monthly Telehealth Office Hours  

NACHC now offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. These sessions convene the second Thursday of each month at 2:00 PM EST.  

The Telehealth Office Hours are hosted through a collaborative effort:

For more information or to submit questions in advance, contact telehealth@nachc.org.

Tuesdays, January 19 & 26 | 2:00 pm – 3:30 pm EST | 2021 Billing, Coding, Documentation & Quality Webinar Series


Unless otherwise noted, these projects are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of
Health and Human Services (HHS) as part of an award totaling $7,287,500 with individually noted percentage financed with
non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor
an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

*Indicates projects not supported by the HRSA cooperative agreement.

Operations Management Resources

Top Resources

For technical assistance or questions regarding operations training content, contact trainings@nachc.org.


Unless otherwise noted, all projects listed are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $7,287,500 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government.
For more information, please visit HRSA.gov.

*Indicates projects not supported by the HRSA cooperative agreement.

X