Operations Management
NACHC is closely monitoring the impact of the novel coronavirus (COVID-19) and is making adjustments to in-person events.
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NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.
Operational Workflow Management and Transformation
- Call Center and Front Desk Management
- Customer Service and the Patient Experience
- Performance and Process Improvement
- Scheduling and Productivity
Health Center Program Fundamentals
- Overview of HRSA’s Health Center Program
- Becoming a Health Center (New Access Point Funding, Look-Alikes, etc.)
HRSA’s Health Center Program Requirements
- Compliance Manual/Site Visit
- Operational Site Visits
Leadership and Management
- Coaching, Mentoring, Staff Development
- Building Effective Teams
- Conflict Management
Data and Measurement
- Gathering, Reporting and Evaluating Data
- Performance Indicators
Budgeting, Profitability and Cash Flow
- Operational Decision-Making and the Financial Impact
- Cost Containment
Operations Regional Training Events
These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
NACHC is closely monitoring the widespread impact of the COVID-19 pandemic on our nation’s health centers. We remain committed to serving health centers and are working to tailor our educational programs to meet the changing environment. You can expect our training content, delivery modality, and time frames to mirror our efforts to provide timely, resourceful and appropriate knowledge, and tips and techniques to all who need it.Please visit NACHC’s training and events page for updates on upcoming virtual training events and visit the Health Center Resource Clearinghouse for archived webinars, technical assistance documents and other on-line education materials including continually updated resources on COVID-19. |
In-person component canceled! Training modified to an all-virtual delivery
Elevating Health Center Operations (EHCO)
June 16 – 26, 2020 | Online LIVE in Eastern Daylight Time (EDT)
Early registration deadline: June 11, 2020
Register here online to attend.
Elevating Health Center Operations (EHCO) is NACHC’s only regional training to provide critical components of operational success. Health center C-Suite/Senior leaders who attend EHCO can discover the keys to the quadruple aim of enhanced patient experience, improved population health, reduced costs and improved work life of all health center employees. In addition to a deep dive into key elements of health center operations, the program offers a unique opportunity for busy leaders to network and build relationships with industry peers.
Upcoming Operations Management Webinars
These projects were supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
Accountable Care Academy: As health centers continue to transition to value-based care and population health, more and more payer contracts include some form of risk (or financial burden for the services provided versus the amount of reimbursement expected in return). NACHC’s Accountable Care Academy is a 4- part webinar series focused on the fundamental considerations for risk-based contracts and how to prepare health centers for participation in arrangements with risk. Each session will be led by Adam Falcone, Esq., of FTLF. The following sessions are now available for registration:
- 6/3: Risk-Based Payment Methodologies:
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- The first webinar will lay the groundwork for transitioning from a volume to value environment. It will discuss the fundamentals and outline the various types of value based and population based payments and the risk associated with each.
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- 6/17: General Considerations Under Federal Law/FQHC Payment Protections:
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- This webinar will discuss health center participation in and the legal considerations to be aware of when considering VBP contract arrangements. Payment protections under Medicare and Medicaid, including alternative payment methodologies (APMs), will also be included.
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- 7/15: VBP Contracting Safeguards:
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- This session will provide a deeper dive into the opportunities and challenges to be aware of when participating in VNP contracts and how to protect your organization. Attribution, benchmark calculations, capitation methodology, and minimizing down-size risk exposure are just a few of the topics discussed.
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- 7/29: Field Representative Stories:
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- An opportunity to hear from your peers from across the country as each describe their journey and experience preparing for and managing risk. The field representatives will represent both geographic diversity and contracting diversity, with one that contracts mostly for P4P incentives (and some foundational payments), one that contracts for shared savings, and the third that contracts on a primary care capitation basis with P4P. There will be additional time to engage with the legal expert and your peers. Speakers include:
- Henry Tuttle, CEO of Health Center Partners of Southern California
- Meghann Hardesty, Executive Director, Community Health IPA (of New York State)
- Rene Cabral-Daniels, CEO of Cenevia (formerly Community Care Network of Viriginia)
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Re-Imagining Care Webinar Series
June 4 – August, 2020 | 1:00 pm – 2 pm EDT
Join NACHC as we move beyond “Flattening the COVID-19 Curve” to NACHC’s new webinar series, “Reimagining Care.” This series will focus on how Health Centers will continue to lead the primary health care industry through flexibility and innovation in a post-COVID world.
for and Succeed During Your OSV - NEW DATES! June 23 & 25, 2020
NACHC Webinar Series: The Operational Site Visit – What You Need to Know to Prepare for and Succeed During Your OSV
June 23 & 25, 2020 | 2:00 – 3:30 PM ET
This 2-part webinar series provides health center professionals with a practical overview of the Health Center Program Requirements and how to prepare for the HRSA Operational Site Visit. Webinar faculty include three independent consultants — a fiscal, governance, and clinical consultant — who actively perform OSVs. The webinar will focus on preparing health centers for full, continuous compliance.
Top Resources
- Re-opening Dental Practices during COVID-19: Legal Analysis also available in Spanish
(COVID-19: reapertura de consultorios dentales) - NACHC manages Electronic Health Record User Groups for eClinicalWorks, NextGen, Greenway Intergy, Greenway SuccessEHS, Centricity and athenaone. Learn more.
- Publications: Privacy and Security, HIE, Data/Analytics, Patient Portals, Business Intelligence Strategy
- National Partnerships: ONC, HRSA, CMS, HIMSS, HITEQ
- The Health Center Controlled Network (HCCN) Resource Guide provides updated information about existing health center networks and an overview of their services. Now available online.
For technical assistance or questions regarding operations training content, contact trainings@nachc.org.