2021 PAHCO Training Brochure

     2021 PAHCO Training Brochure

Approved for up to 9.8 CPE credits!

 2021 Practical Art of Health Center Operations (PAHCO)
February 23–24 | All-Virtual
12:00 pm – 5:00 pm EST

Registration deadline: February 16, 2021


NACHC is closely monitoring the widespread and unprecedented effects of the COVID-19 crisis on health center operations.
We remain committed to serving health centers and are working to tailor our educational programs to meet these and other ongoing challenges.

The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.

The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinic and non-clinical managers and supervisors. Participants will find best practice solutions for re-engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high-performing organization. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.

Learning Objectives

Participants of this two, half-day training will be able to:

  • Implement best practices to improve overall workflow.
  • Learn proven strategies to improve the patient experience and increase staff engagement.
  • Learn how to strategically develop and implement metrics to gauge efficiency and drive improvements.
  • Adopt best practices to foster a culture of diversity and inclusion.

Proposed Faculty

Curt Degenfelder, Curt Degenfelder Consulting, Inc., Los Angeles, CA
Kellie Medious, Sr. Director of Patient Access Operations Erie Family Health Centers
Melissa Stratman, CEO Coleman Associates
Shannon Nielson, MHA, PCMH-CCE, Principal Owner and Consultant, CURIS Consulting

Pricing Information

Registration Fee: $700

Last day to register online: February 16 , 2021



For more information, contact trainings@nachc.org.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $7,287,500 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.