Practical Art of Health Center Operations

Practical Art of Health Center
Operations (PAHCO)
February  6–8, 2019 | Long Beach, CA
Early bird registration ends January 23!


The Practical Art of Health Center Operations is a two-and-a-half-day training to deliver proven strategies, techniques, and best practices to maximize health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.
Delivery Method: Group Live
Prerequisites: None
Program Level: Basic
 Course Objectives:
  1. Implement proven best practices to improve the operational workflow.
  2. Decrease burn-out and improve performance through employee-driven initiatives.
  3. Apply employee and patient recruitment, engagement, and retention processes.
  4. Identify appropriate staff and processes to gather, report, and evaluate data to create an environment of accountability and transparency.
  5. Recognize diverse leadership styles and adopt organizational change to overcome resistance to change.
  6. Relate the role of operations in the budgeting process and the impact of daily operational decision-making on cash flow.
    View the 2019 PAHCO Brochure
Past Presenters 
Curt Degenfelder | President & CEO, Curt Degenfelder Consulting, Inc., Los Angeles, CA
Gary Campbell | Founder & Owner, Impact2Lead, Lynchburg, VA
Melissa Stratman,| Owner & CEOColeman Associates, Boulder, CO

NACHC Cancellation Policy
All cancellations must be received at NACHC on/before January 30, 2019.
  • Cancellations received on/before
    January 30, 2019 will be assessed a
    $100 processing fee.
  • Cancellations received after
    January 30, 2019 are not refundable.
  • Cancellations after the conclusion of
    the training are non-refundable.
  • Substitutions are encouraged.
  • “No Shows” are non-refundable.
To cancel your reservation, please send a request in writing to
For questions contact April Lewis, Director of Health Center Operations and HR Training at
Training Dates:
February 6–8, 2019
Early bird (by January 23, 2019): $675
Regular (after January 23, 2019): $875
Online Registration closes January 30, 2019
Registration Fee includes continental breakfast, lunch, and snacks for morning and afternoon breaks.
Hotel Information
Hilton Long Beach
701W Ocean Boulevard
Long Beach, CA, 90831
Telephone: (562) 983-3478
Hotel Reservation Cutoff Date:  January 30, 2019
*NACHC has negotiated a discounted rate of $199 a night which will be honored until January 15, 2019 or until the block has sold out, whichever occurs first.
Professionals (CPE)
This training has been recommend for 20.0 CPE credits in the “Specialized Knowledge and Applications” Category.
The National Association of Community Health Centers, Inc. (NACHC) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: .
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number U30CS16089, Technical Assistance to Community and Migrant Health Centers and Homeless for $6,375,000.00 with 18 percent of the total NCA project financed with non-federal sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.