Overview

Join Chief Operating Officers and senior operations leaders from across the country for an advanced learning experience designed to strengthen executive decision-making, organizational resilience, and long-term performance in community health.

Elevating Health Center Operations (EHCO) is NACHC’s most advanced operations training experience for health center leaders working at the strategic level. This is not an introductory program. It is a two-day immersion for leaders who are already operating at a high level and are ready to deepen their ability to lead through financial pressure, access challenges, workforce complexity, capital growth, and digital transformation.

Each session addresses a challenge health center leaders are navigating right now, including financial sustainability, patient access and retention, provider productivity, executive well-being, capital strategy, community partnerships, organizational assessment, and technology leadership. Participants will engage in peer dialogue, executive case studies, scenario-based exercises, and shared planning activities that result in tangible tools they can use immediately.

Develop your leadership. Strengthen your systems. Join EHCO.

For the greatest impact, register leaders individually so each gains tailored insights that strengthen the whole team.

Registration cut-off: June 17, 2026

Due to system maintenance, June 17^th will be the final date for all registrations. We encourage you to register early!

Who Should Attend

• Chief Operating Officers
• Deputy and Associate COOs
• Practice Administrators
• Senior Operations Leaders
• Health center leaders responsible for enterprise operations, workforce strategy, access, growth, and performance improvement

This training will provide 11 NACHC-issued Continuing Education Units (CEUs), up to 11 American College of Healthcare Executives (ACHE) Qualifying Education Hours, and 11.0 PDCs towards SHRM recertification.

Learning Objectives

By the end of this two-day workshop, the participants will be able to:

• Develop enterprise financial strategies to strengthen sustainability and reduce grant dependency
• Design advanced access and scheduling models aligned with revenue and retention
• Lead provider productivity strategy across clinical operations
• Build leadership sustainability practices to strengthen organizational performance
• Construct capital investment strategies and business cases
• Design partnership and workforce pipeline strategies for long-term growth
• Apply multi-dimensional operational assessments to identify organizational gaps
• Establish governance structures for digital transformation and  AI adoption

Faculty

• Adrienne Mann, Chief Innovation Officer, RN, Coleman Associates
• Amanda Laramie, Chief Operations Officer, Coleman Associates
• Shannon Nielson, Owner & Principal Consultant, CURIS Consulting
• Ray Jorgensen, Principal, Ray Jorgensen Consulting
• Arnel Mendoza, Healthcare IT Solutions Consultant for Community Clinics
• Brad Flewellen, Senior Loan Officer, Capital Investment, Primary Care Development Corporation
• Suzanne Speer, VP, Workforce Development, Association of Clinicians for the Underserved

Chief Operating Officer Core Competencies

This workshop will focus on the following Chief Operating Officer (COO) Core Competencies:

• Operations Management – Level 4-5
• Leadership – Level 4-5
• Financial and Strategic Management – Level 4-5

Pricing Information

• Member: $975
• Non-Member: $1950

Enjoy a 10% group discount on the third or more attendee registration from the same organization when registered at once.