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Practical Art of Health Center Operations Training (PAHCO)

Practical Art of Health Center Operations Training (PAHCO)

2024 PAHCO Virtual Brochure Jan 18, 2024 PDFs/Documents


Practical Art of Health Center Operations Workshop is NACHC’s basic level Operations training by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors.  The agenda is designed to deliver proven strategies, techniques, and best practices to enhance health center operations.

The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient centered.
This training will focus on the following C-Suite Competencies:
Operations (Level 3)
Personnel Management (Level 3)
Leadership (Level 3)
Clinical Processes (Level 3)

These competencies align with NACHC’s Value Transformation, with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

Learning Objectives

By the end of this two-day training, the participants will be able to:

  • Understand the essential competencies and skills of an effective health center manager. 
  • Gain a renewed understanding and awareness of HRSA compliance requirements for the Sliding Fee Discount Schedule program. 
  • Design and manage an equitable and inclusive candidate review process. 
  • Identify strategies to engage frontline staff in data collection and analysis.              
  • Understand best practices to build a patient experience that promotes patient retention, loyalty and growth. 
  • Utilize an individualized “SWOT” assessment to address their current state of leadership capabilities. 

View the PAHCO Training Agenda


Amanda Laramie, COO, Trainer, Coach, Coleman Associates
Melissa Stratman, CEO, Coleman Associates
Catherine Gilpin, CPA, Managing Director, FORVIS
Tina Adamson, MBA, PHR, SHRM-CP, Chief HR Officer, Primary Health Network
Megan Ward, Manager, Leadership Development, NACHC
Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting

Pricing Information *Virtual * February 27-28, 2024

  • Early Bird Registration Fee: $875 if registration received by February 13, 2024.
  • Regular Registration Fee: $975 if registration received after February 13, 2024.

Enjoy a 10% group discount for 3+ attendees from the same organization, whether virtual or in-person. Applies to Early Bird and Regular Registration rates for National Workshops after February 1, 2024.

*Registration cutoff date (Last day to register online): February 21, 2024


Feb 27 2024


12:00 pm - 5:00 pm

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    This event is Virtual
    Date: February 27-28, 2024
    Time: 12:00 pm – 5:00 pm
    Local Time: February 27-28, 2024, Eastern time

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