Skip to Main Content

Training & Events

Practical Art of Health Center Operations (PAHCO)

Practical Art of Health Center Operations (PAHCO)


Practical Art of Health Center Operations Workshop is NACHC’s basic level Operations training by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors.  The agenda is designed to deliver proven strategies, techniques, and best practices to enhance health center operations.

The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient centered.
This training will focus on the following C-Suite Competencies:
Operations (Level 3)
Personnel Management (Level 3)
Leadership (Level 3)
Clinical Processes (Level 3)

These competencies align with NACHC’s Value Transformation, with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

Learning Objectives

By the end of this virtual two, half-day training, the participants will :

  • Identify ways to improve patient flow to enhance patient satisfaction.
  • Build a population health strategy centered around the organizational strategic and operational plans, and patient needs.
  • Create an action plan for ongoing operational compliance.
  • Accurately complete insurance carrier enrollment applications.
  • Customize best practices and daily habits to grow as effective health center leaders.
  • Understand various clinic-wide roll-out techniques and their associated pros and cons. cons

View the full training agenda


Amanda Laramie, COO, Trainer, Coach, Coleman Associates
Beth Edwards, Health Center Operations & Facility Planning, Capital Link
Charlene Frail-McGeever, MED CREDS PLUS
Melissa Stratman,
 CEO, Coleman Associates
Rebecca Stauffer, Cohn Reznick
Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting

Pricing Information

Registration Fee: $975

Registration cutoff date (Last day to register online): February 15, 2023

Download the 2023 PAHCO Workshop Brochure

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,719,834 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit


Mar 21 2023


12:00 pm - 5:00 pm

Not Found LocalTime



Delivery Methods


Hourly Schedule


12 - 5
Interactive Workshop
My description


11 - 3
Closing ceremony

Not Found Map

QR Code

Not Found Speakers

Not Found Data


To NACHC's New Website

Let us show you around!