Outreach and Enabling Services

Community Health Centers around the country conduct vitally needed outreach and enabling services (O&E) activities, including enrollment assistance. Enrollment assisters have traditionally engaged in activities to help consumers understand their coverage options, how to enroll into coverage, and how to use their insurance coverage. Their role has now evolved to include a range of “enabling services,” non-clinical services that allow individuals to access health care and improve health outcomes. These services can include eligibility assistance, health education, health literacy, outreach, transportation, and translation.

With support from the Robert Wood Johnson Foundation (RWJF) and from HRSA, NACHC generated a series of webinars, case studies, issue briefs, podcasts, and convened meetings of primary care association O&E staff and health center staff. Click on the O&E PolicyWebinar, and Information and Resources pages for more information.

Key Staff Contact

Ted Henson, Director, Health Center Growth and Innovation, (301) 347-0474, thenson@nachc.org