In 2013, as a result of changes under the Affordable Care Act, Partnership Community Health Center, based in Appleton, WI, transformed itself to enroll the uninsured patients and residents in its community. The health center hired the first five certified application counselors in Wisconsin and led the way on innovative approaches to O&E activities. This case study examines the operational, financial, cultural, and in some cases clinical changes that occurred within the health center as a result of their O&E-related activities.
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Important NACHC Library Content Note: This technical assistance resource was developed prior to the August 2017 release of the Health Center Compliance Manual by the Health Resources and Services Administration’s (HRSA) Bureau of Primary Health Care (BPHC). The BPHC Compliance Manual, issued August 2017, indicates where PINS, PALs and other program guidance are now superseded or subsumed by the BPHC Compliance Manual.