In this session, Clinical Psychologist Dr. Jonathan Neufeld will review the best practices for building, operating and sustaining a telebehavioral health practice in an FQHC setting. He will cover strategies for improving etiquette, assessing and mitigating patient risk, and updates on telehealth billing and policies related to the COVID-19 pandemic and public health emergency.
1. Participants will list and discuss best practices for building and maintaining rapport using telehealth.
2. Participants will recognize risks associated with telehealth use and take steps to inform patients and mitigate those risks.
3. Participants will understand how the evolving public health emergency (and its eventual end) are likely to affect telebehavioral services at health centers.
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This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percent financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.