Date and Time: Tuesday June 10, 2025 from 2:00 – 3:30PM ET

Overview

In rural communities, access to healthcare services remains a major challenge primarily due to long travel distances. But one rural community health center in Moses Lake, WA is reducing those barriers through Telehealth.

Launched during the public health crisis of 2020, telehealth peaked in 2021 but utilization dropped sharply as clinicians’ and patients’ frustration with their telehealth experience continued.

Realizing the continued need of their community to receive “care at a distance” without travel, Moses Lake Community Health Center (MLCHC) leveraged technical assistance funding from Thriving Together (one of Washington’s 9 Accountable Communities of Health) to re-launch an optimized telehealth program.

Join us for a 90-minute webinar to learn more about this community health center’s success story of leveraging a pragmatic Telehealth Optimization Framework to provide high-quality, compassionate, and comprehensive primary health services for the entire family irrespective of their location.

Learning Objectives

In this session, you will learn

• The importance of a multidisciplinary Telehealth Governance Team
• The value of creating a Telehealth Strategy and Roadmap
• The selection and coaching of a Telehealth Coordinator
• A deliberate approach to ensure clinicians’ acceptance of telehealth A systematic process to select a new Telehealth Technology with the best fit
• The joint development of effective Telehealth Workflows and Policies
• The mindful approach to validate and launch a new telehealth service

Presenters

• Christian Milaster, Founder & CEO, Ingenium Ingenium Digital Health Advisors
• Sheila Berschauer, Chief Executive Officer, Moses Lake Community Health Center
• Frank Koomson, Chief Operating Officer, Moses Lake Community Health Center

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These trainings are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with various percentages financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.