National Health Center Telehealth Resource Center (TRC): A NACHC-NCTRC Joint Project for FQHCs Telehealth Operations: This pilot project is led by NACHC with subject matter expertise contracted through the Center for Connected Health Policy’s (CCHP) and is intended to assist health centers who are determining how and if they will sustain telehealth and virtual modalities to increase access to underserved communities and individuals coming out of the COVID-19 pandemic and Public Health Emergency (PHE) designation. Health centers face a challenging tension between increasing access to services, ensuring quality of care, patient and provider comfort with technology, ratio of in-person to virtual patient visit mix and financial sustainment. The intersection between daily health center operations and state and national telehealth policies is ever present and ever evolving as PHE flexibilities expire. This pilot project is guided by a Telehealth Leaders Advisory Group, including, TRC, HCCN, NTTAP and PCA leaders who steer and advise on the training or technical assistance needs currently or emerging in the field.
50-State Technical Assistance Webpage – The Center for Connected Health Policy’s (CCHP) most recent update to its “Telehealth Policy Finder” now includes a brand-new section specifically for federally qualified health centers (FQHCs). The new section provides FQHCs information on Medicaid fee-for-service telehealth specific policies for each of the 50 states, the District of Columbia, Puerto Rico and the Virgin Islands. This new section of the Policy Finder will enable FQHCs to access more quickly relevant information they need to provide services to Medicaid fee-for-service enrollees.
Direct Telehealth Billing Technical Assistance/Triage –Targeted TA for FQHC telehealth billing questions now has a dedicated consultative service available triaged by the Center for Connected Health Policy, email: FQHCquestions@cchpca.org.
This project supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,656,250 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
Telehealth Resources for Health Centers NACHC’s Quarterly Telehealth Office Hours
New Sessions Convene Quarterly
NACHC’s Telehealth Office Hours target health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. For more information, visit our site or email telehealth@nachc.org.
As Telehealth continues to advance the care organizations provide to their communities, systemic issues are being identified as it relates to Telehealth equity.
Join NACHC and the Northeast Telehealth Resource CenterThursday, April 13th at 2:00pm ET as we examine telehealth strategies that address disparities in access to quality care.
In addition to updates, the session will feature a Q&A period at the end of the office hour. For more information, visit our site or email telehealth@nachc.org. Register here.
Target Audience C-Suite
Clinicians
Finance Directors and Staff
Operations Directors and Staff
Enabling Services Staff
National Health Center Telehealth Resource Center (TRC): A NACHC-TRC Joint Project for FQHCs Telehealth Operations: This pilot project is led by NACHC with subject matter expertise contracted through the Center for Connected Health Policy’s (CCHP) and is intended to assist health centers who are determining how and if they will sustain telehealth and virtual modalities to increase access to underserved communities and individuals coming out of the COVID-19 pandemic and Public Health Emergency (PHE) designation. Health centers face a challenging tension between increasing access to services, ensuring quality of care, patient and provider comfort with technology, ratio of in-person to virtual patient visit mix and financial sustainment. The intersection between daily health center operations and state and national telehealth policies is ever present and ever evolving as PHE flexibilities expire. This pilot project is guided by a Telehealth Leaders Advisory Group, including, TRC, HCCN, NTTAP and PCA leaders who steer and advise on the training or technical assistance needs currently or emerging in the field.
50-State Technical Assistance Webpage – The Center for Connected Health Policy’s (CCHP) most recent update to its “Telehealth Policy Finder” now includes a brand-new section specifically for federally qualified health centers (FQHCs). The new section provides FQHCs information on Medicaid fee-for-service telehealth specific policies for each of the 50 states, the District of Columbia, Puerto Rico and the Virgin Islands. This new section of the Policy Finder will enable FQHCs to access more quickly relevant information they need to provide services to Medicaid fee-for-service enrollees.
Direct Telehealth Billing Technical Assistance/Triage –Targeted TA for FQHC telehealth billing questions now has a dedicated consultative service available triaged by the Center for Connected Health Policy, email: FQHCquestions@cchpca.org.
Strategic Investments in Telehealth and Digital Tools for Health Centers
This short guide describes FQHC telehealth utilization and barriers to adoption pre and during the COVID-19 pandemic. The document outlines reasons for maintaining or increasing adoption relative to improving health equity through technology access and move to value-based care. Download here.
March 2020 Focus Topic: Program Development Best Practice –Recording I Slides
February 2020 Focus Topic: Telehealth Etiquette – Recording
January 2020 Focus Topic: Telemedicine ROI – Recording I Slides
National FQHC Telehealth Technical Assistance Partners Roundtable
National FQHC Telehealth Technical Assistance Partners Roundtable
The National FQHC Telehealth Technical Assistance Partners Roundtable (the “Roundtable”) provides a forum for increased cooperation and enhanced opportunities for coordination among HRSA-funded Telehealth Technical Assistance (TTA) providers and other critical stakeholders. Through its activities, the Roundtable aims to maximize the impact of HRSA-funded TTA activities undertaken in response to the current COVID-19 pandemic, as well as to facilitate a timely and evidence-based response to the emerging telehealth TTA needs of health centers as they expand their competencies and capacities in the area of telehealth operations.
As telehealth policy continues to change throughout the Public Health Emergency (PHE), it is imperative for health centers to understand what steps to take throughout the PHE and when it concludes. Join NACHC and the Center for Connected Health Policy Thursday, January 12 at 2:00 pm ET as we review the most recent telehealth policy updates in 2023 that could impact your operations. Learn more.
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with individually noted percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visitHRSA.gov.
Telehealth Resources for Health Centers