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Core leadership skills are required for every role and position in a health center – come join us and enhance your skills in a high energy environment where you will learn how to improve communication, influence organizational culture, and build a team…all while boosting your professional health center network.

NACHC’s new Leadership LIVE! learning event is intended for emerging and experienced leaders alike. The core design is for health center leaders to learn from and engage with health center peers.
Health centers can use this learning event as an organizational team building opportunity to build team trust, communication, and performance!

Learning Objectives:
The participant will be able to:

• Apply leadership concepts critical for advancing both personal growth and your own
  health center’s operations.
• Develop strategies to establish a work place culture that provides a healthy and
  productive work environment.
• Build an effective team through core values exploration and innovative thinking.
• Implement emotional intelligence concepts in change management, conflict resolution, and team communication.
• Recognize behaviors of a great leader such as adaptive leadership, work life balance,
  and the courage to lead.
• Develop a leadership network with whom you can share ideas, ask questions, and
  support one another beyond the 2-day training.

Delivery Method: Group Live
Prerequisites: None
Program Level: Basic

What to Expect

• A fast paced, high energy, collaborative course designed to impact you and your team!
• Core curriculum design is aligned with what YOU needed to know as a health center leader!
• An engaging and participatory 2 days…Be ready to get up, share resources, and talk with your colleagues – Bring business cards to grow your personal and professional network exponentially!

Registration Information*:

Regular and Onsite Registration: $895

Online registration cutoff: May 8, 2019.
*Fee includes training materials, continental breakfast, lunch and snacks for morning and afternoon breaks.

Hotel Information:
Westin Washington National Harbor
171 Waterfront Street
National Harbor, Maryland 20745 USA
Phone: 301-567-3999
Website: westin.com/nationalharbor
Group Rate: $199/night, single/double (plus taxes)
Book Now

Group rates will be offered 3 days prior to and 3 days following the dates of the room block, based on space and rate availability.

Hotel Reservation Cutoff: Reservations by attendees must be received on or before April 26, 2019.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 18 percent of the total NCA project financed with non-federal sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

The demands on C-Suite health center executives  to provide savvy and effective leadership are intense. Not only is leadership needed within the organization and its teams, but it is also essential for building new community and regional partnerships—partnerships that help to navigate new methods to meet patient population needs. Considering the potential roles health centers may play in statewide and national political and policy spheres, it follows that health center CEOs would benefit from seasoned, contextualized coaching to support them in accelerating the learning curve.

The expectations of health center operations staff are just as demanding. Behind the scenes, there is a whole team of health care providers that are responsible for the patient’s care – from front desk staff, patient registration, nurses, clinicians, community health workers, mental health specialists, pharmacists, and so on. The team works together to anticipate the patient’s needs, communicate their findings with each other, and make sure no aspect of the patient’s health slips through the cracks. From the patient’s perspective, it is seamless, but it takes a lot of coordination and communication to make it happen. It follows that health center operations staff would benefit from seasoned, contextualized coaching to support them in accelerating the effectiveness of these care teams (as individuals and teams).

To ensure health centers build and maintain strategic leadership, NACHC has partnered with Integrated Work (IWS) to offer  Leadership Coaching Services for all Health Center staff. This service offers health centers one-on-one or group coaching programs with customized conversations to address the unique leadership needs of health centers. These leadership coaching services are designed to provide health center leaders the support to strategically position themselves for emerging opportunities and to achieve the operational effectiveness to help improve public health outcomes.

Coaching sessions provide a focused time to think strategically with a skilled, objective partner. During sessions, a variety of topics can be explored; however, the focus is primarily on improving individual effectiveness in ways that link to the larger strategic goals of an organization. Coaches can work with individuals on their strategies to become more powerful leaders for positive change and help to increase the effectiveness of their interactions with others. Through coaching, employees learn to improve resilience in the face of adversity, build greater capacity for innovative problem solving, and increase the ability to collaborate effectively with others inside and outside the organization to achieve breakthrough results.

Individual Coaching Service Outcomes

The value of one-on-one coaching for health centers leaders in today’s ever-evolving environment includes building the know-how to be able to:

• Improve performance and effectiveness for employees, managers and senior leaders.
• Increase employee engagement resulting in improved morale.
• Retain and develop key staff.
• Offer culturally sensitive and respectful support for professional development.
• Develop an agile workforce, capable of managing change. 
• Key Coaching Topics have included (but are not limited to): managing a team, delegating, change management, communication skills, supervision of staff, board engagement, and more…

Group coaching equips teams to move forward on their most important goals. Our Leadership Coaching Services offer a customized approach to group coaching that is designed to assist in the development of core leadership skills for newer teams or to support existing teams that may need support in collaboration and action management. Group coaching sessions offer teams the support of an experienced facilitator during team meetings to:

1.    Assist in clarifying the decisions to be made and how to frame them most successfully.

2.    Provide targeted professional development relevant to the current needs of the team.

3.    Ensure meetings conclude with all parties aligned with action steps, assignments, and target dates.

Prior to the initial group coaching session, informal input conversations are held with up to six (6) team members so the coach can gain insight on the current team structure and challenges; understand the teams’ greatest needs; and, build rapport and relationships with team members.

Group Coaching Service Outcomes

The value of group coaching for health centers leaders in today’s ever-evolving environment includes having the know-how to be able to:

• Support and reinforce cultural transformation
• Implementation of group goals, strategies or plans for change
• Create a safe and effective forum for group professional development
• Improve responsiveness to externally and internally-driven changes
• Maintain alignment of small groups with larger organizational objectives.
• Key Coaching Topics: enhancing teamwork, improved communication, building staff culture, and more…

Choose from the following packages:

Individual Coaching:

• Six (6) one-hour coaching sessions
• Scheduled every 3-4 weeks, depending on participant availability
• Resources and materials provided as needed to support the participant in achieving the coaching objectives

Group Coaching for C-Suite Teams:

• For intact leadership teams with up to eight (8) members
• Thirty-minute, confidential input calls conducted with each team member to discuss their desired outcomes for coaching
• Nine (9) one-hour coaching sessions
• Scheduled every 3-4 weeks, depending on the availability of team members
• Resources and materials provided as needed to support the team in achieving their coaching objectives.

Registration Information:
Individual Coaching (Register Now)
NACHC Member Fee: $2,000/individual | Non-Member Fee: $2,620/individual
Group Coaching (Register Now)
NACHC Member Fee: $15,552/team | Non-Member Fee: $19,440/team

Order Form

New to your role as Clinical Director of your health center? Training for New Clinical Directors is a foundational and essential building block in your career development as a health center Clinical Director. This training provides the core knowledge and competencies that all health center Clinical Directors need to function as effective managers, leaders, and advocates for their health centers and communities. In addition to providing contextual knowledge regarding the history, terminology, political evolution, and regulatory expectations of the health center movement, course content also focuses on developing competencies in evolving health care issues.

The comprehensive course package includes online self-assessment for clinical leadership development core competencies, self-paced eLearning, didactic learning, small group case study discussions, networking opportunities, and follow-up resources. These components are inter-connected and come together to provide you with a high-quality training. As such, your active participation in the entire training is required.

Learning Objectives

By the end of this 1.5-day training, the participants will have a better understanding of:

• Their role as the Clinical Director
• How they can achieve high performance in their role as Clinical Director
• How they can address and support common clinical and administrative issues in their organization
• The structure of their organization
• How they can address their organization’s future challenges
• How they can successfully facilitate and affect change in their organization

NACHC partners with state and regional primary care associations (S/RPCAs) to offer the Managing Ambulatory Health Care (MAHC) training courses. Presented in four levels, the courses are developed and taught by Harvard faculty. Each level builds upon the other accordingly, but is appropriate for any clinical leader, especially those with some experience in the leadership role and/or prior management training.

Method of Instruction
MAHC presenters employ the Harvard case method of instruction. This method of instruction uses practical application of course concepts and provides a forum for the exchange of ideas, issues, and challenges between participants and faculty.

Intended Audience
All MAHC courses were designed specifically for busy health center clinicians (physicians, dentists, behavioral health specialists, etc.) who are unable to take time away from the organization to complete a degree program in public health or health administration.

Note: MAHC3 & 4 require a 2-person team to attend.

(*All MAHC course sizes are limited to 50 participants. Reserve your place today!)

Managing Ambulatory Health Care I (MAHC1): An Introductory Course for Clinicians in Health Centers
MAHC1 | September 23-26, 2019 | Seattle, WA

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The MAHC1 academic program goes beyond the basics.  New clinical directors attending this course can focus on skills that are essential in the health center environment. You will learn specific management skills such as:

• Financial management
• The enhanced role of the Medical Director (medical, dental, behavioral health, etc.)
• Clinical operations
• Productivity management
• Performance compensation

Upcoming Courses:

Learn more and register now!

Managing Ambulatory Health Care 2 (MAHC2): Advanced Course for Clinical Leaders in Health Centers
MAHC2 | June 17-20, 2019 | Boston, MA

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Designed for Clinical Leaders who have previous leadership training or job experience. Topics will include:

• Strengthening your own leadership role and skills in your organization and community
• Enhancing your relationships within the administrative side of your organization, including the CEO
• Using new technology to advance quality improvement methods and results

Upcoming Courses:

Learn more and register now!

Managing Ambulatory Health Care III (MAHC3): Enhancing Collaborative Management in Community Health Centers

Designed for two-member teams (a Clinician and an Operations staff who work together at the same health center), this on-site course offers tools for practical application and ongoing process improvement. Topics will include:

• Collaborative Management
• Recruitment and Retention
• Performance Compensation
• Negotiation and Conflict Resolution

Upcoming Courses:
TBD

Managing Ambulatory Health Care IV (MAHC4): Enhancing Collaborative Management in Community Health Centers

Designed for health center leadership teams, most commonly the CMO and CEO, this course focuses on collaborative and strategic leadership including such topics as:

• Models for collaborative leadership
• Financial analysis and management
• Organizational success in an integrated ACO environment and more!

Upcoming Courses:
TBD

NACHC provides leadership training for health centers’ administrative, financial and clinical leaders through small cohort, in-person trainings and executive-focused institutes. Through these learning opportunities, health center leaders gain a heightened strategic focus and a network of peers. NACHC supports these training cohorts on an ongoing basis by strengthening the peer networks and nurturing long-lasting professional relationships to assist individuals to navigate the uncertainties of the ever-changing healthcare environment. Those networks have been structured around training subject areas. However, leadership development need not be confined to technical expertise, as it is relevant across functional areas and applicable throughout the C-Suite and upper management levels across all health centers.

To expand upon the connections of the NACHC training cohorts, NACHC established the Leadership Trainings Graduate Network. Through this Network, NACHC provides formal opportunities for health center leaders who have participated in NACHC’s training series and leadership institutes to be part of a far-reaching, expanded national network. In the future, this network is expected to extend to graduates of similarly designed training institutes led by state primary care associations in partnership with colleges and universities.

The Leadership Trainings Graduate Network consists of five primary components:

1. Inclusion in the Graduate Network Directory and the related online learning community.
2. Access to periodic leadership refresher trainings.
3. Advisory input on leadership-focused peer-to-peer session content development at NACHC Conferences.
4. Opportunities to mentor young professionals / emerging leaders from the health center community and to be mentored by other health center leaders.
5. Occasions to ‘informally meetup’ with fellow Graduate Network members to build connections.

How to Join 

• If you have successfully completed one of NACHC’s Leadership Institutes (CEO Institute; CFO Institute) or at least two courses of the three-part Managing Ambulatory Health Care Training Series, then you are automatically a member of the Network! You have the opportunity to opt out if you choose.
• If you completed a similar leadership training tailored to the needs of health centers, please contact the NACHC Training & Technical Assistance Department or Gerrard Jolly at trainings@nachc.org or 301-347-0400 to determine your eligibility.

NACHC looks forward to continuing to engage with you and support your expanded learning network!

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.