Tools such as workflow process analysis and Lean methods can be very helpful in implementing new programs effectively. They can also be used to optimize programs that have been implemented rapidly.
Many health centers implemented telehealth programs rapidly in response to the current pandemic and public health emergency. Some of these programs may benefit from the improvements that can be gained from using a more structured analysis and process. This presentation will provide an overview of workflow process analysis tools and an example of how Lean methods were used to implement a telehealth program both rapidly and efficiently across a multi-site community health center.